Maria Ream
Surry,ME
Summary
Dynamic leader with a proven track record at Magnolia Assisted Living, adept in office administration and fostering strong relationships. Excelled in enhancing patient, family, and staff satisfaction and streamlining financial operations, achieving a successful annual audit. Skilled in both decision-making and team building, I bring a blend of hard and soft skills to drive efficiency and employee retention.
Overview
14
14
years of professional experience
Work History
Business Office Manager
Magnolia Assisted Living
09.2023 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Caregiver/Business Office Manager
Courtland Rehabilitation and Living Center
06.2014 - 09.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficiency.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Processed payroll efficiently and accurately
Caregiver/CRMA
Northern Bay Rehabilitation and Living Center
04.2011 - 06.2014
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficiency.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
Education
High School Diploma - General Studies
Ellsworth High School
Ellsworth, ME06.2006
Skills
- Deadline management
- Office administration
- Account reconciliation
- Employee onboarding
- Payroll processing
- Records management
- Relationship building
- Administrative support
- Document management
- Expense reporting
- Inventory control
- Expense tracking
- Team building
- Electronic medical records (EMR) systems
- Spreadsheet and database creation
- Computer skills
- Team leadership
- Decision-making
- Professional and courteous
- MS office
- Financial management
- Documentation and reporting
- Problem resolution
- Emergency response
- Task delegation
- Medication administration
- Insulin administration
- First aid
- ADL assistance
Timeline
Business Office Manager
Magnolia Assisted Living
09.2023 - Current
Caregiver/Business Office Manager
Courtland Rehabilitation and Living Center
06.2014 - 09.2023
Caregiver/CRMA
Northern Bay Rehabilitation and Living Center
04.2011 - 06.2014
High School Diploma - General Studies
Ellsworth High School
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