Maria Recinos
Miami Beach,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Sales Advisor
H&M
06.2019 - 01.2021
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Retail Sales Associate
Ross Dress for Less
01.2021 - 09.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Performed cash, card, and check transactions to complete customer purchases.
Client Advisor
Armani Exchange
09.2021 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
Cashier
Publix Super Market
04.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Guest Experience Ambassador
Phillip and Patricia Frost Museum of Science
06.2023 - Current
- Assisted guests with luggage storage and retrieval, demonstrating a commitment to exceptional service in all aspects of the guest experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided exceptional customer service at ticket sales and information desk, contributing to a welcoming atmosphere for all guests.
- Resolved guest complaints efficiently, demonstrating professionalism and empathy while finding suitable resolutions.
- Handled cash transactions securely while maintaining an accurate record of all financial activities within the box office.
- Worked collaboratively with coworkers during busy periods to provide seamless support across multiple areas of operation.
- Provided exceptional customer service by addressing inquiries via phone, email, or in-person interactions professionally and courteously.
- Informed guests about memberships and benefits while accepting payments and setting-up new accounts.
Education
High School Diploma -
Miami Beach Senior High
Miami Beach, FL06-2019
Associate of Science - Criminal Justice
Miami Dade College Wolfson Campus
Miami, FL12-2022
Bachelor of Science - Criminal Justice
Miami Dade College North Campus
Miami, FL12-2025
Skills
- Microsoft Office
- Exceptional communication
- Complaint handling
- Language proficiency
- Customer service
- Verbal and written communication
- Cash handling experience
- Problem-solving
- Teamwork
- Reliability
- Self motivation
- Professionalism
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Guest Experience Ambassador
Phillip and Patricia Frost Museum of Science
06.2023 - Current
Cashier
Publix Super Market
04.2022 - 01.2023
Client Advisor
Armani Exchange
09.2021 - 01.2022
Retail Sales Associate
Ross Dress for Less
01.2021 - 09.2021
Sales Advisor
H&M
06.2019 - 01.2021
High School Diploma -
Miami Beach Senior High
Associate of Science - Criminal Justice
Miami Dade College Wolfson Campus
Bachelor of Science - Criminal Justice
Miami Dade College North Campus
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