Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Other Experience
Timeline
Generic

Eva Redford

Midvale,UT

Summary

Results driven performance, with proven ability to establish rapport with clients in many areas of business.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Childcare Lead Teacher

Salt Lake City Diocese
05.2023 - Current
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Contributed to school-wide initiatives aimed at improving overall student performance by sharing expertise on early childhood education methodologies.
  • Supported students'' social-emotional development by creating a nurturing and inclusive atmosphere in the classroom.
  • Enhanced student comprehension by incorporating hands-on learning activities and group projects.
  • Implemented effective classroom management techniques to maintain a positive learning environment.

Cosmetologist

Phenix Salon Suites
02.2015 - 09.2022
  • Developed a loyal clientele base through personalized consultations, customized treatments, and consistent
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
  • Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
  • Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
  • Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.

Customer Service and Retention Representative

First Source/ Barclay Bank
03.2012 - 02.2015
  • Resolved account issues for enhanced customer satisfaction and loyalty.
  • Trained new employees on company policies, procedures, and best practices for retaining customers.
  • Exceeded performance expectations consistently while handling challenging situations such as irate customers or complex billing disputes.
  • Built rapport with customers through active listening and empathetic understanding of their needs.
  • Managed high call volume, maintaining professionalism and efficiency in all interactions.
  • Increased customer retention by addressing concerns and offering tailored solutions to retain business.

Education

Associate of Arts - Clinical Child Psychology

Mt San Jacinto College
San Jacinto, CA

Cosmetology License - Cosmetology

Toni And Guy Academy
Colorado Springs, CO
01-2010

Associate Arts - Nutrition Sciences

California State University
San Bernardino, CA
01-2025

Skills

  • Detailed Oriented
  • Excellent communication skills
  • Strong organizational skills
  • MS Windows, Word and Excel proficient
  • Energetic work attitude
  • CPR training
  • Problem-solving skills
  • Teamwork and collaboration
  • Accounts receivable management
  • Salon management
  • Sanitation protocols
  • Health and safety

Accomplishments

  • Conflict Resolution
  • Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction.
  • Customer Service
  • Researched and rapidly resolved client's concerns to prevent loss of key accounts.
  • Product Sales
  • Cross-sold services at a rate of 35%, upgrading customers to different plans and product packages.

Certification

Intruder Training, CPR, First Aid and Food Handlers Certificate


Other Experience

  • Dr. Lynnette Simm
  • January 2011- 2012 Colorado Springs, CO
  • Medical Office Receptionist
  • Movie Extra
  • October 1998
  • Baltimore, MD
  • “Liberty Heights” Movie by Barry Levinson

Timeline

Childcare Lead Teacher

Salt Lake City Diocese
05.2023 - Current

Cosmetologist

Phenix Salon Suites
02.2015 - 09.2022

Customer Service and Retention Representative

First Source/ Barclay Bank
03.2012 - 02.2015

Associate of Arts - Clinical Child Psychology

Mt San Jacinto College

Cosmetology License - Cosmetology

Toni And Guy Academy

Associate Arts - Nutrition Sciences

California State University

Similar Profiles

CREATE PROFILE