Maria Reding-Gangoo
Plantation ,FL
Summary
Driven by a strong work ethic and exceptional data entry proficiency, I streamlined appointment processes at Cleveland Clinic, enhancing client satisfaction and operational efficiency. My collaborative spirit and problem-solving skills fostered team improvements and reduced no-show rates, showcasing my ability to effectively manage client relationships and contribute to team success.
Overview
19
19
years of professional experience
Work History
Appointment Specialist I
Cleveland Clinic
01.2021 - Current
- Achieved high levels of accuracy in data entry tasks related to appointment bookings, ensuring a seamless experience for both clients and staff.
- Assisted in training new employees on company policies, software tools, and appointment scheduling best practices.
- Managed high-volume phone calls, emails, and online inquiries with professionalism and accuracy.
- Streamlined appointment booking process for increased productivity and reduced wait times.
- Actively participated in team meetings, contributing valuable input towards improving operational processes.
- Increased efficiency by effectively prioritizing tasks based on urgency and importance of appointments.
- Supported management in tracking key performance indicators to identify areas for improvement within the department.
- Maintained accurate client records to ensure seamless communication between departments and staff members.
- Reduced no-show rates by implementing effective reminder systems and follow-up procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Hair Stylist
JCPenney Salon
08.2005 - 03.2020
- Achieved high levels of accuracy in data entry tasks related to appointment bookings, ensuring a seamless experience for both clients and staff.
- Assisted in training new employees on company policies, software tools, and appointment scheduling best practices.
- Managed high-volume phone calls, emails, and online inquiries with professionalism and accuracy.
- Streamlined appointment booking process for increased productivity and reduced wait times.
- Actively participated in team meetings, contributing valuable input towards improving operational processes.
- Increased efficiency by effectively prioritizing tasks based on urgency and importance of appointments.
- Supported management in tracking key performance indicators to identify areas for improvement within the department.
- Maintained accurate client records to ensure seamless communication between departments and staff members.
- Reduced no-show rates by implementing effective reminder systems and follow-up procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Education
High School
Western High School
Davie, FLMedical Billing And Coding
Penn Foster Career School
Scranton, PACosmetologist Education - Cosmetologist
Hollywood Institute of Beauty Careers
Hollywood, FL06.2005
Skills
- Goal-Oriented
- Client Relationship Building
- Data entry proficiency
- Follow-up skills
- Strong Work Ethic
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Computer Skills
Timeline
Appointment Specialist I
Cleveland Clinic
01.2021 - Current
Hair Stylist
JCPenney Salon
08.2005 - 03.2020
High School
Western High School
Medical Billing And Coding
Penn Foster Career School
Cosmetologist Education - Cosmetologist
Hollywood Institute of Beauty Careers
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