Maria Reese
Washington,United States
Summary
Accounts Receivable Clerk and Customer Service specializes in recording financial transactions of generated revenue from products or services rendered. Displays strong analysis and organizational skills. Demonstrated experience calculating, posting and managing accounting figures and financial records. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
Customers Service Rep/Accounts Recievable
Pet Vet Corp
04.2023 - Current
- Improved cash flow by streamlining the invoicing process and implementing a more efficient payment tracking
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Prepared billing statements and invoices for customer.
- Maintained a balanced cash drawer with meticulous attention to detail, ensuring accuracy in all transactions.
Payroll Clerk/Customer Service
Les Hall And Associates
01.2023 - 04.2023
- Streamlined payroll processing by implementing efficient data entry and verification procedures.
- Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
- Maintained compliance with federal, state, and local tax laws by staying updated on regulations and submitting timely reports.
- Reduced payroll discrepancies by conducting thorough audits and reconciliations of employee records.
- Collaborated with the human resources department to ensure proper management of employee benefits and deductions.
- Facilitated a smooth transition between payroll software platforms by thoroughly training staff members on the new system''s functionality.
- Resolved issues arising from incorrect payments or missing information by collaborating with managers to gather necessary details promptly.
- Increased accuracy in overtime calculations through consistent monitoring of hours worked against established thresholds.
- Established a well-organized filing system for maintaining all payroll-related documents securely.
- Provided exceptional customer service by promptly addressing employee inquiries regarding payroll matters, fostering a positive working environment.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained payroll information by calculating, collecting, and entering data.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
- Reconciled bank and payroll records routinely to verify accuracy.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Processed manual checks for employees in accordance with company policies.
Billing Specialist
Farmers Insurance Company Of Flemington
06.2019 - 01.2023
- Improved billing accuracy by implementing a streamlined invoicing process.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Collaborated with the collections team to recover overdue payments .
- Increased efficiency within the department by automating routine processes using specialized software tools.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Supported company growth initiatives by maintaining a scalable billing infrastructure capable of handling increased volumes of transactions smoothly and efficiently.
- Optimized workflow processes for increased productivity within the Billing Department, enabling staff members to focus on more strategic tasks.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provided excellent customer service, developing and maintaining client relationships.
- Prepared and submitted monthly billing reports to management for financial overview.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Handled account payments and provided information regarding outstanding balances.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Independent Driver
National Auto Parts
06.2016 - 07.2019
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Maintained excellent vehicle condition through regular inspections and preventive maintenance.
- Achieved high levels of safety by strictly adhering to traffic rules and regulations.
- Promoted a positive image for the company with professional demeanor and courteous interactions with clients.
- Managed time effectively, ensuring punctual arrivals for pick-ups and dropoffs.
- Navigated various routes efficiently using GPS technology and local knowledge.
- Demonstrated flexibility in accommodating last-minute schedule changes or additional requests from clients.
- Completed accurate trip logs, documenting mileage, fuel consumption, and passenger details for record-keeping purposes.
- Cleaned vehicle regularly to maintain professional appearance.
- Delivered goods and products to customer on time and in excellent condition.
Accounts Payable Clerk
Houdlick And Morriston
09.2016 - 09.2017
- Improved vendor relationships through diligent communication and prompt issue resolution.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Increased accuracy in expense reporting by thoroughly reviewing submitted claims and verifying supporting documentation.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Prepared comprehensive monthly reports detailing outstanding payables, providing valuable insights for decision-making processes.
- Aided audit preparation efforts by maintaining organized records and promptly addressing auditor inquiries.
- Prepared vendor invoices and processed incoming payments.
- Reconciled bank accounts to verify accuracy of cash records.
Office Manager/Adminstrative Assistant
Crown Veterinary Specialists
05.2010 - 06.2016
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
Cashier
Walmart
09.2009 - 05.2010
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
School Bus Aide
Synder Bus
11.2008 - 05.2010
- Enhanced student safety by consistently monitoring bus behavior and addressing issues promptly.
- Assisted students with special needs, ensuring their comfort and well-being during transportation.
- Maintained a clean and orderly bus environment by performing daily inspections and cleaning tasks.
- Collaborated with school staff to identify and address individual student requirements for optimal support.
Senior Bank Teller
Bank Of America /PNC
- Enhanced customer satisfaction by providing efficient and accurate transaction processing.
- Streamlined daily operations for increased productivity by implementing improved cash handling procedures.
- Maintained a balanced cash drawer with meticulous attention to detail, ensuring accuracy in all transactions.
- Increased sales of bank products by proactively identifying customer needs and offering tailored solutions.
- Cultivated lasting client relationships through exceptional interpersonal skills and personalized service.
- Assisted branch management with audits and compliance requirements, maintaining an exemplary record of accuracy.
- Served as a mentor to new tellers, sharing best practices for optimal performance and professional growth.
- Reinforced security measures by adhering to established protocols and promptly reporting suspicious activity.
- Demonstrated proficiency in operating various banking systems, ensuring seamless transaction processing for customers.
- Performed end-of-day reconciliation tasks accurately, contributing to smooth daily closeout procedures within the branch.
- Supported customers in navigating online banking platforms and mobile applications, promoting digital services adoption among clients.
- Played a key role in achieving consistently high audit scores by adhering to strict compliance policies and procedures.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
Education
Associates Accounting And Business - Business/Accounting
Churchmann Business School
Easton, PA06.1998
High School Dipolma - Cosmetology
North Hunterdon High School
Annandale, NJ06.1988
Skills
- Audit Support
- Customer Relations
- Payment Coordination
- Mail Routing
- Account Monitoring
- Statement Review
- Cash application
- Invoice Processing
- Collections understanding
- Payment posting
- Bank Deposits
- Accurate payment posting
- Credit and collections
- Audit Procedures
- Investigative research
- Relationship Building
- Data inputting
- Statement preparation
- Process Improvements
- Strong client relations skills
- Microsoft Excel
- Collections
- Finance
- Customer service support
- Accounts Receivable
- Month-end closing procedures
- Purchase Orders
- Data Entry
- Accounts Payable
- Advanced problem solving
- Teller Support
- Cash Drawer Balancing
- Cash handling expertise
- Transaction Processing Speed
- Fraud Detection Skills
- Customer Privacy Protection
- Banking Terminology Familiarity
- Listening and Empathy
- Patience and Tolerance
- Customer Service
- Cash Handling Accuracy
- Check Verification
- Coin Machine Balancing
- Vault Security
- Branch ATM Operation
- Cash Shipment Balancing
- Punctual and Reliable
- Multi-line Phones
- Coaching and Mentoring
- Transactions Processing
- Staff Training
- Transaction Processing
Timeline
Customers Service Rep/Accounts Recievable
Pet Vet Corp
04.2023 - Current
Payroll Clerk/Customer Service
Les Hall And Associates
01.2023 - 04.2023
Billing Specialist
Farmers Insurance Company Of Flemington
06.2019 - 01.2023
Accounts Payable Clerk
Houdlick And Morriston
09.2016 - 09.2017
Independent Driver
National Auto Parts
06.2016 - 07.2019
Office Manager/Adminstrative Assistant
Crown Veterinary Specialists
05.2010 - 06.2016
Cashier
Walmart
09.2009 - 05.2010
School Bus Aide
Synder Bus
11.2008 - 05.2010
Senior Bank Teller
Bank Of America /PNC
Associates Accounting And Business - Business/Accounting
Churchmann Business School
High School Dipolma - Cosmetology
North Hunterdon High School
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