Maria Refugio Lopez
Staten Island,NY
Summary
Committed Security Supervisor with integrity, honesty, and dedication. Strong knowledge of first-aid and emergency situation protocols. Quick-learning and highly professional in all situations.
Overview
2
2
Languages
1
1
Certification
15
15
years of professional experience
Work History
Security Supervisor
Metro One Loss Prevention
Staten Island, NY
05.2021 - Current
- Monitored surveillance systems to detect suspicious activity and ensure compliance.
- Collaborated with law enforcement to address incidents and improve response strategies.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Developed and implemented training procedures for newly hired personnel.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
Customer Service Representative
Kohls Department Store
Staten Island, NY
06.2018 - 05.2021
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Handled customer complaints with empathy and professionalism.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cashier Team Lead
Top Tomato Superstore
Staten Island, New York
09.2011 - 05.2021
- Supervised a cashier team to ensure efficient customer service and accurate transactions.
- Trained new cashiers on register operations and company policy.
- Coordinated schedules to maintain adequate staffing during peak hours.
- Managed scheduling, payroll, and time off requests for team members.
Education
GED
Staten Island, New YorkSkills
- Surveillance monitoring
- Incident response
- Threat assessment
- Crisis management
- Security operations
- Team leadership
Languages
English
Professional
A1
Spanish
Professional
A1
Certification
- Security license
- CPR certified
- First aid certified
- Cosmetology license
Timeline
Security Supervisor
Metro One Loss Prevention
05.2021 - Current
Customer Service Representative
Kohls Department Store
06.2018 - 05.2021
Cashier Team Lead
Top Tomato Superstore
09.2011 - 05.2021
GED