Summary
Overview
Work History
Education
Skills
Timeline
South Charleston Chamber Board Member
Board Member Rea of Hope
South Charleston Chamber Board Member
Board Member Rea of Hope
Generic
Maria Rendinell

Maria Rendinell

Charlestown,WV

Summary

Effective Physician Services Vice President with years of customer service and staff management experience in executive role. Proven leadership skills and demonstrated passion for applying best practices and promoting continuous improvement to drive results. Leverages cross-functional personnel, technology and reporting metrics to improve customer experiences and contribute to company success and growth.

Overview

32
32
years of professional experience

Work History

VP Physician Services

Thomas Health System Physician Partners
South Charleston, WV
02.2019 - 08.2022
  • Fostered productive work environment and optimized morale by recognizing and rewarding actions that best served patient care.
  • Assisted in development of customizable reporting tools and dashboards to generate client, revenue and internal intelligence reports.
  • Oversaw and mentored clinical and operational Directors and Managers in providing excellent patient care throughout all,Thomas Health PhysicIan Offices
  • Facilitated physician quarterly meetings with COO, CEO and CMO to provide information on operational developments within the organization.
  • Developed proformas for physician employment, and set salaries compliant with in fair market value.
  • Monitored physician performance and calculated bonuses based on WRVU's.
  • Assumed full ownership of resources, budgeting and profit and loss management to support business profitability.
  • Liaised with leadership team to support strategic opportunities and align cross-functional resources with delivery.

Associate Administrator

Saint Francis Hospital /Thomas Health
Charleston, WV
05.2016 - 02.2019

Served as a Senior Leader in strategic planning for organization, problem solving day to day operations And customer service issues.

  • Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
  • Drove workflow improvements by streamlining processes.
  • Maximized branding outreach by facilitating marketing initiatives.
  • Continued physician recruitment and contract negotiation.
  • Successfully recruited 20 + physicians of multiple specialties.

Director Physician Services

Saint Francis Hospital/HCA
Charleston, WV
08.1996 - 05.2009
  • Planned operations to effectively cover needs while controlling costs and maximizing service.
  • Maintained sound financial footing by overseeing department profit, loss and budgeting.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Consulted with marketing to revise presentation and sales approaches.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Recruited physicians of various disciplines. Negotiated income guarantee contracts with corporate legal department and physician.

Nursing House Supervisor

Saint Francis Hospital
Charleston , WV
08.1994 - 08.1996
  • Provided emergency response during shifts and when on-call.
  • Collaborated with physicians regarding patient conditions, updates and necessary care changes.
  • Reviewed clinical documentation to asses standards and quality of care.
  • Administered medications subcutaneously, orally and via IV.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Direct day-to-day administrative and operational functions for 120-bed facility, providing guidance and leadership to over 400 employees across more than 9 departments.
  • Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.

ICU Nurse

Saint Francis Hospital
Charleston, WV
07.1985 - 08.1994
  • Monitored patients' respiratory status and ventilator operation and made adjustments to promote stabilization.
  • Observed patients' vital signs and administered physician-prescribed medications and treatments.
  • Explained health care issues and ramifications to patients and families to promote informed medical care choices.
  • Developed and implemented patient care plans based on physicians' instructions and generally accepted nursing practices.
  • Maintained respectful treatment environment that honored patients' and families' cultural and religious traditions and preferences.
  • Delivered age-appropriate medical care for adult, adolescent and geriatric ICU patients.
  • Supervised new employees and student nurses to promote adherence to established patient care standards and practices.
  • Oversaw various aspects of telemetry by administering PA catheters and arterials, vasoactive drugs, titration, thrombolytic therapy, dysrhythmia interpretation and chest tubes.

RN Staff Nurse

Saint Francis Hospital
Charleston, WV
01.1984 - 07.1985
  • Administered medications via oral, IV and intramuscular injections and monitored responses.
  • Effectively prioritized assignments, executing care based on each patient's relative condition and delegating tasks to available personnel deliver safe and efficient care.
  • Worked within interdisciplinary health care team to develop, implement and make adjustments to patient care plans, individualizing strategies and methods to improve health and meet recovery goals.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
  • Verified patients had information necessary for ongoing care, providing guidance on diagnoses, management of medications and prevention methods.
  • Informed patients and families of effective treatment options and at-home care strategies, enhancing long-term outcomes.
  • Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
  • Monitored patients' conditions and reported changes in physical presentation, appearance and behavior to discuss treatment with physicians.

Education

Associate Degree in Nursing - Nursing

Hocking College
Nelsonville, OH

Masters in Sciences of Nursing - Nursing Administration

Aspen University
Denver, CO
05.2017

Skills

  • Needs Assessment
  • Strong Customer Service
  • Networking Events
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Operational Efficiency
  • Understanding Customer Needs
  • Operational Records Review
  • Upbeat and Positive Personality
  • Responding to Difficult Customers
  • Team Recruiting and Onboarding
  • Courteous with Strong Service Mindset

Timeline

VP Physician Services

Thomas Health System Physician Partners
02.2019 - 08.2022

Associate Administrator

Saint Francis Hospital /Thomas Health
05.2016 - 02.2019

Director Physician Services

Saint Francis Hospital/HCA
08.1996 - 05.2009

Nursing House Supervisor

Saint Francis Hospital
08.1994 - 08.1996

ICU Nurse

Saint Francis Hospital
07.1985 - 08.1994

RN Staff Nurse

Saint Francis Hospital
01.1984 - 07.1985

Associate Degree in Nursing - Nursing

Hocking College

Masters in Sciences of Nursing - Nursing Administration

Aspen University

South Charleston Chamber Board Member

Serve on the south Charleston Board. The board supports economic growth of current and new businesses. Board member provide support to fund raising events, strategic planning and assist with decision making for future endeavor.

Board Member Rea of Hope

The Rea of Hope is an abstinence based organization for women with addiction to drugs or alcohol. it Is a successful organization who have helped women by providing a hand up with recovery coaches, housing, and recovery.

South Charleston Chamber Board Member

Serve on the south Charleston Board. The board supports economic growth of current and new businesses. Board member provide support to fund raising events, strategic planning and assist with decision making for future endeavor.

Board Member Rea of Hope

The Rea of Hope is an abstinence based organization for women with addiction to drugs or alcohol. it Is a successful organization who have helped women by providing a hand up with recovery coaches, housing, and recovery.

Maria Rendinell