Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Resendiz

Richmond,TX

Summary

Adapt quickly to new environments and am eager to learn. I have the ability of picking up new skills and applying them effectively, which helps me navigate changes smoothly. My passion for continuous learning fuels my ability to stay resourceful and engaged.

Overview

10
10
years of professional experience

Work History

Housekeeping Supervisor

Courtyard by Marriott
Sugar Land, TX
08.2024 - Current
  • Supervise and train staff in housekeeping operations, ensuring adherence to standards of cleanliness.
  • Monitor inventory and order supplies as necessary.
  • Investigate customer complaints regarding housekeeping services and took appropriate action to resolve them.
  • Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
  • Assist with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
  • Coordinate with other departments within the hotel to ensure a smooth flow of operations.
  • Analyze data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
  • Delegate work to staff, setting priorities and goals.
  • Manage team and daily progress reports and overall project planning.
  • Collaborate with multiple departments to maximize workflow and efficiency.
  • Scheduled employees' shifts according to occupancy levels at the hotel.

Front Office Manager

Springhill Suites By Marriott
Rosenberg, TX
03.2017 - 06.2022
  • Managed the daily operations of the front office, including greeting guests, answering phone calls and emails.
  • Coordinated with other departments to ensure smooth running of the entire hotel operation.
  • Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
  • Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
  • Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
  • Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
  • Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
  • Implemented effective strategies to improve customer loyalty programs and enhance sales opportunities.
  • Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
  • Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Executive Housekeeper

Springhill Suites By Marriott
Rosenberg, TX
08.2014 - 03.2017
  • Communicated effectively with other departments in order to provide efficient service delivery.
  • Assisted in training new employees on proper cleaning techniques and procedures.
  • Conducted regular inspections of all guestrooms to ensure quality control standards are met.
  • Provided guidance to staff members in resolving customer complaints in a timely manner.
  • Conducted daily walk throughs and inspections of guest rooms and public spaces.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Ordered supplies through approved vendors and submitted invoices for payments.
  • Generated purchase orders and maintained monthly checkbook to sustain appropriate cost and expense control levels.

Education

High School Diploma -

Foster High School
Richmond, TX

Some College (No Degree) - Human Services

Wharton Junior Collage
Richmond, TX

Skills

  • Staff Scheduling
  • Department coordination
  • Employee evaluations
  • Staff evaluations
  • Cleaning practices
  • Customer Relationship Management
  • Report Generation
  • Task Delegation
  • Document Control
  • Budget Administration
  • Supply Inventory Management
  • Staff Training and Development

Languages

English
Professional
Spanish
Professional

Timeline

Housekeeping Supervisor

Courtyard by Marriott
08.2024 - Current

Front Office Manager

Springhill Suites By Marriott
03.2017 - 06.2022

Executive Housekeeper

Springhill Suites By Marriott
08.2014 - 03.2017

High School Diploma -

Foster High School

Some College (No Degree) - Human Services

Wharton Junior Collage

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Maria Resendiz