Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria Reyes

San Antonio

Summary

Competent Accounts Receivable Specialist bringing 20+ years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience

Work History

Medical Insurance Collector

Data Search Inc.
10.2015 - Current
  • Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
  • Verified patient insurance coverage and benefits for medical claims.
  • Managed large volume of medical claims on daily basis.
  • Identified and resolved discrepancies between patient information and claims data.
  • Followed up on denied claims to verify timely patient payment and resolution.
  • Responded to correspondence from insurance companies.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Responded to customer inquiries and provided detailed account information.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Entered client details and notes into system for interdepartmental access and review.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.

Dispatcher Office Assistant

Ramirez Auto Glass
10.2016 - 09.2017
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to drivers.
  • Directed dispatching, routing, and tracking of work flow.
  • Advised regarding delays and special circumstances.
  • Closely monitored dispatch board to triage and prioritize daily calls.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Increased customer service success rates by quickly resolving issues.

Healthcare Receivables Team Lead

Data Search Inc.
12.2004 - 06.2015
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.Led employee relations through effective communication, coaching, training, and development.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Collected on delinquent accounts to reduce overdue balances.
  • Identified and contacted customers with overdue accounts to address payment status.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Maintained accurate records of customer accounts, payments and payment plans.


Education

High School Diploma -

Harlandale High School
San Antonio, TX
05.1975

Skills

  • Debt Repayment Negotiation
  • Microsoft Office
  • Insurance Company Communication
  • Medical Terminology
  • Denial Appeals Process
  • Medical Records Requests
  • HIPAA
  • Customer Inquiries
  • Health Insurance Industry Knowledge
  • Advanced Excel Spreadsheet Functions
  • Customer Satisfaction
  • Organizational Skills

Timeline

Dispatcher Office Assistant

Ramirez Auto Glass
10.2016 - 09.2017

Medical Insurance Collector

Data Search Inc.
10.2015 - Current

Healthcare Receivables Team Lead

Data Search Inc.
12.2004 - 06.2015

High School Diploma -

Harlandale High School

Similar Profiles

CREATE PROFILE
Maria Reyes