Maria Reyes
Peoria,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Adept at working effectively unsupervised or supervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Housekeeping Office Coordinator
Hilton
Phoenix , AZ
2022.08 - Current
- Provided support to guests with special requests or complaints related to housekeeping services.
- Answered phones in a professional manner and directed calls appropriately.
- Developed procedures for handling lost items found in guest rooms or common areas.
- Implemented strategies to improve efficiency of housekeeping operations.
- Collaborated with other departments such as engineering, front desk, security., as needed.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Delegated work to staff, setting priorities and goals.
- Managed team of employees, daily progress reports and overall project planning.
Food Service Worker
Multiple Restaurants and Grocery Stores
Phoenix , AZ
2018.04 - 2022.08
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Operated cash register to process cash, check, and credit card transactions.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
Education
High School Diploma -
Independence High School
Glendale, AZ2017-05
Modesto Junior College
Modesto, CASkills
- Staff Scheduling
- Policy Enforcement
- Department coordination
- Customer Service
- Guest Relations
- Data Collection
- Customer Relations
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Housekeeping Office Coordinator
Hilton
2022.08 - Current
Food Service Worker
Multiple Restaurants and Grocery Stores
2018.04 - 2022.08
High School Diploma -
Independence High School
Modesto Junior College
Similar Profiles
Shea SwainShea Swain
Hilton Garden Inn Banquet Coordinator at HiltonHilton Garden Inn Banquet Coordinator at Hilton
Anar-Erdene BaatarchuluunAnar-Erdene Baatarchuluun
Housekeeper at HiltonHousekeeper at Hilton
Tyler HumbleTyler Humble
Bartender at HiltonBartender at Hilton