MARIA REYES
Schaumburg,II
Summary
Customer Service Leader with extensive experience in managing production lines, focusing on efficiency and quality control. Proven leadership skills and problem-solving abilities drive significant improvements in product output. Expertise in manufacturing processes enhances operational performance through effective team coordination and process optimization.
Overview
17
17
years of professional experience
Work History
Customer Service Line Leader/Team Leader
Meijer
07.2013 - Current
- Led a culture to promote sales while emphasizing financial accountability with regards to payroll
- Proactively utilized tools, reports and processes to meet or beat payroll goals, reduce shrink, increased service scores and improved shortage in Service
- Responsible for mentoring, training & development of my leadership team
- Responsible for the implementation of strategic plans within the region by working with cross-functional teams, ensure work tasks and projects are well organized and executed flawlessly
- Improved leadership training by revising and updating training curriculum within the store
- Effectively worked cross functionally with Corporate Visual teams, Merchants to ensure store was set to standards
- Ensured all regional initiatives and rollouts were properly planned on the Retail Project Calendar
- Responsible for all day to day operations as well as all HR functions
Logistics Team Leader
Target
08.2011 - 07.2013
- Led a culture to promote sales while emphasizing financial accountability with regards to payroll
- Proactively utilized tools, reports and processes to meet or beat payroll goals
- Saved the store 2,900 payroll hours in logistics from 2011-2012
- Ensure timely execution of replenishment and backroom processes to make sure the sales floor is in stock for the guests
- Educate the team how creating amazing moments drives profitability and customer service
- Selected to be the Store Safety Team Lead Captain and achieved perfect safety scores for 2012
- Developed and mentored potential talent to succeed at Target
- Successfully managed talent to follow best practices and routines
- Actively participated in the performance management process, which includes recognizing, counseling, coaching, providing meaningful feedback, writing and delivering counseling and corrective actions
- Owned the training process for new team members to ensure they are being productive and working safe
Deli Team Leader
Target
09.2009 - 08.2011
- Led a culture to promote sales while emphasizing financial accountability with regards to payroll
- Proactively utilized tools, reports and processes to meet or beat payroll goals, reduced shrink, increased service scores and improved shortage in Deli
- Ensured the entire team is productive and that the store met brand expectations and provided exceptional guest service
- Obtained a Food Safety certification and educated and trained all Leaders on Duty on food safety/quality standards and routines
- Achieved perfect food safety scores in 2010 and 2011 as the Food Safety Leader
- Recognized for managing out bottom performers to increase productivity
- Improved 'up and ready' times by a half hour versus the stores goal time
- Mentored and developed a team member to be promoted to a Team Lead
Fashions/Hard Lines Team Leader
Target
07.2008 - 09.2009
- Led a culture to promote sales while emphasizing financial accountability with regards to payroll
- Managed day-to-day operations of the Sales Floor Team
- Established and modeled a great looking store attitude
- Informed the team on how to create amazing moments with guests to drive profitable sales
- Led the team to complete timely, planned transitions including event and transition signing
- Managed the team to ensure end caps, ads and sales plans are taken down, filed and signed accurately and on time
- Managed the team to deliver accurate and timely transition sets by planning, executing, and following up on proper processes and company tools
- Ensure Electronics team members put great guest service first, can speak to accessory attachments
Education
Some College (No Degree) - Nursing Practice
William Rainey Harper College
Palatine, ILSkills
- Word
- Microsoft
- Excel
- Workday
- Kronos
- UKG
- Performance management
- Customer service
- Safety compliance
- Team building
- Team Training
- Safety procedures
- Reading and determining measurements
- Rapid Problem Solving
- Workflow coordination
- Staff motivation
- Customer focus
- Strong work ethic
- Workforce planning
- Incident reporting
Timeline
Customer Service Line Leader/Team Leader
Meijer
07.2013 - Current
Logistics Team Leader
Target
08.2011 - 07.2013
Deli Team Leader
Target
09.2009 - 08.2011
Fashions/Hard Lines Team Leader
Target
07.2008 - 09.2009
Some College (No Degree) - Nursing Practice
William Rainey Harper College
Similar Profiles
LEARTRIE CALLAWAYLEARTRIE CALLAWAY
Utility Worker at MeijerUtility Worker at Meijer
Grace ConklinGrace Conklin
General Merchandise Associate at MeijerGeneral Merchandise Associate at Meijer
Kiala KingKiala King
Bakery Clerk at MeijerBakery Clerk at Meijer
Ciara KnoppCiara Knopp
Cake Decorator at MeijerCake Decorator at Meijer
Marcia Duan AmorimMarcia Duan Amorim
Professora de Ensino Fundamental at Escola MontessoriProfessora de Ensino Fundamental at Escola Montessori