Maria Reyes-Hong
Simi Valley,CA
Summary
Proven leader in deposit account management at EastWest Bank, enhancing client satisfaction and team efficiency. Excelled in account administration and fostering professional relationships, demonstrating exceptional organizational skills and a commitment to quality. Skilled in Microsoft Office, adept at problem-solving and collaboration, significantly contributing to operational excellence.
Overview
9
9
years of professional experience
Work History
Deposit Account Specialist Lead
EastWest Bank
08.2019 - Current
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Completed routine and complex account updates to resolve problems.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Adhered to standards of quality and service as well as all compliance requirements.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Deposit Operations Specialist
City National Bank
03.2016 - 08.2019
- Mentored junior team members, fostering a positive work environment that encouraged professional growth.
- Processed foreign items and returned mail.
- Managed daily deposit operations tasks, ensuring accurate and timely completion of all transactions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed filing system for historical documents, preserving important company records and improving access to information.
Teller
Wellsfargo Bank
07.2015 - 02.2016
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Education
Associate of Arts - Business Administration
Glendale College
Glendale, CASkills
- Account Administration
- Customer relationship development
- Microsoft Office proficiency
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Organizational Skills
Timeline
Deposit Account Specialist Lead
EastWest Bank
08.2019 - Current
Deposit Operations Specialist
City National Bank
03.2016 - 08.2019
Teller
Wellsfargo Bank
07.2015 - 02.2016
Associate of Arts - Business Administration
Glendale College
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