Maria Reyes Leyva
Chicago,IL
Summary
good customer service professional with extensive experience at Chick-fil-A, excelling in cash handling and problem-solving. Recognized for enhancing customer satisfaction through personalized service and effective communication. ability to maintain organized checkout areas while demonstrating patience and composure in fast-paced environments. Committed to delivering exceptional service and fostering positive customer experiences.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Chick-fil-A
Chicago, IL
05.2024 - Current
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Resolved customer complaints in a professional manner.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Recommended, selected, located, and obtained products to meet customer needs.
- Greeted customers and responded to informational requests.
- Maintained cleanliness and presentation of stock room and production floor.
Customer Service Cashier
McDonald's
Chicago, IL
07.2022 - 04.2024
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered customers' questions and provided information on store procedures or policies.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained work area and kept cash drawer organized.
- Provided excellent customer service by helping customers decide what they wanted.
Education
High School Diploma -
Uic College Prep
Chicago, IL06-2024
Skills
- Customer service
- Cash handling
- Point of sale systems
- Sales techniques
- Problem solving
- Time management
- Effective communication
- Cultural awareness
- Multitasking and organization
- Patience and composure
- Positive and professional
- Customer focus
- Customer satisfaction
- Phone etiquette
- Basic math
- Calm demeanor
- Problem-solving abilities
- Written communication
- Adaptable and flexible
Languages
Spanish
Professional
Timeline
Customer Service Cashier
Chick-fil-A
05.2024 - Current
Customer Service Cashier
McDonald's
07.2022 - 04.2024
High School Diploma -
Uic College Prep
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