Maria Reyna

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Collected room deposits, fees, and payments.
• Completed data entry and filing to keep records updated for easy retrieval.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Maintained confidentiality of sensitive data to protect customer and business information.

I also helped in the office doing the following duties

• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Completed clerical tasks such as filing, copying, and distributing mail.
• Researched and produced monthly news reports.
• Skilled at working independently and collaboratively in a team environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.

• Finalized sales by completing payments and required paperwork.
• Managed rentals and returns processes for diverse customers.
• Answered telephone calls to offer information and promote business products.
• Welcomed customers and offered immediate assistance in line with business policies.
• Maintained clean, organized and professional counter space with continuous upkeep.
• Restocked, rotated and visually merchandised products for maximum sales.
• Informed customers about important policies and conditions on sales.
• Answered customer questions about products and services, helped locate merchandise and promoted key items.
• Greeted customers, helped locate merchandise and suggested suitable options.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Listened to customer needs and desires to identify and recommend optimal products.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Balanced and organized cash register by handling cash, counting change and storing coupons.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Displayed merchandise by arranging in appealing ways to boost sales.
• Developed strong rapport with customers and created positive impression of business.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
• Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
• Supported loss prevention goals by monitoring shopper behavior.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
• Cleaned and maintained warehouse in compliance with OSHA safety standards
• Restocked, rotated and visually merchandised products for maximum sales
• Finalized sales by completing payments and required paperwork
• Consulted with customers to uncover unique needs and match to best-fit product or service solutions
• Welcomed customers and offered immediate assistance in line with business policies
• Documented orders in computer system with general conditions and special customer requirements
• Managed rentals and returns processes for diverse customers
• Stocked merchandise, clearly labeling items, and arranging according to size or color

• Trained and mentored new employees to maximize team performance.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Kept employees operating productively and working on task to meet business and customer needs.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Exercised composure under pressure and in escalated customer service scenarios.
• Excelled in every store position and regularly backed up front-line staff.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Cooperated with coworkers to improve customer experience and manage storefront.
• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
• Tracked receipts, employee hours and inventory movements.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Checked building to confirm maintenance and cleaning met code and regulations.
• Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
• Managed schedules, accepted time off requests and found coverage for short shifts
• Excelled in every store position and regularly backed up front-line staff
• Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs
• Trained and mentored new employees to maximize team performance
• Kept employees operating productively and working on task to meet business and customer needs
• Successfully managed budgets and allocated resources to maximize productivity and profitability
• Set aggressive targets for employees to drive company success and strengthen motivation
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs

• Reported to the district manager regarding all store and staff issues.
• Conducted store inventories once per quarter.
• Scheduled and led weekly store meetings for all employees.
• Assigned employees to specific duties to best meet the needs of the store.
• Cash Handling
• Active Listening Skills
• Greeted Customers
• Customer Satisfaction
• Managed inventory control, cash control and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Completed point of sale opening and closing procedures.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures
• Rotated merchandise and displays to feature new products and promotions
• Assisted with hiring, training and mentoring new staff members
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
• Approved regular payroll submissions for employees
• Assisted in recruiting, hiring and training of team members
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service

• Placed clean dishes, utensils, and cooking equipment in storage areas
• Prepared daily food items, and cooked simple foods and beverages
• Stocked, organized, and cleaned kitchens and cooking utensils
• Turned or stirred foods to ensure even cooking
• Cooked foodstuffs according to menus, special dietary or nutritional restrictions, and numbers of portions
• Created and developed monthly rotation menu and daily cooked-to-order specials
• Ensured food was stored and cooked at correct temperature
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
• Communicated closely with servers to fully understand special orders for customers.
• Mentored staff in expectations and parameters of kitchen goals and daily work.
• Met production requirements for banquet and outlet desserts and breakfast pastries.
• Managed kitchen staff, supervised preparation of foods ,and explained steps for readying specialty items.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Ordered and received products and supplies to stock kitchen areas.

• Planned menus according to employers' needs and diet restrictions
• Cooked foodstuffs according to menus, special dietary or nutritional restrictions, and numbers of portions
• Cleaned and sterilized equipment and facilities
• Swept and scrubbed floors
• Cleaned and inspected galley equipment, kitchen appliances, and work areas
• Prepared daily food items, and cooked simple foods and beverages
• Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
• Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
• Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary
• Sanitized and organized kitchen preparation areas and equipment according to food and health safety standards.
• Maintained awareness of individual dietary needs of residents and verified proper delivery of meals to correct residents.
• Weighed, measured and processed ingredients according to recipe specifications and dietary requirements.
• Followed standard recipes, menus and apportions according to established standards.
• Sanitized and organized kitchen preparation areas and equipment according to food and health safety standards
• Followed standard recipes, menus and apportions according to established standards
• Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs
• Provided nourishing and health-conscious food to customers under sanitary conditions
• Responded to notes and complaints concerning menu items and meals, working to develop resolutions and satisfy residents' tastes and preferences
• Maintained awareness of individual dietary needs of residents and verified proper delivery of meals to correct residents
• Weighed, measured and processed ingredients according to recipe specifications and dietary requirements

• Logged detailed and thorough records of maintenance performed.
• Worked closely with equipment maintenance engineers and technicians.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
• Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary
• Conducted inventory and restocked items throughout the day.
• Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.
• Removed dirt and lubricated machinery shafts, bearings and gears as part of regular maintenance.
• Troubleshot equipment breakdowns and performed preventive maintenance.
• Used problem-solving skills to alleviate issues efficiently with minimal supervision.
• Transitioned between breakfast and lunch service.
• Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
• Worked flexible schedule and extra shifts to meet business needs.
• Studied system requirements to order components and parts and perform acceptance tests.
• Maintained clean and organized work areas at all times to bring safety and quality to food preparation process
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business
• Prepared food items in compliance with recipes and portioning control guidelines
• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients
• Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly

• Developed reputation as an efficient service provider with high levels of accuracy.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Provided ongoing guest service, including giving fashion advice.
• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Engaged with customers to effectively build rapport and lasting relationships.
• Prepared merchandise for sales floor by pricing or tagging.

• Consistently provided friendly guest service and heartfelt hospitality.
• Demonstrated integrity and honesty while interacting with guests, team members and managers.
• Cross-trained and coordinated scheduling with team members to ensure seamless service.
• Built loyal clientele through friendly interactions and consistent appreciation.
• Built loyal clientele through friendly interactions and consistent appreciation.
• Built loyal clientele through friendly interactions and consistent appreciation.
• Built loyal clientele through friendly interactions and consistent appreciation.
• Strictly followed all cash, security, inventory and labor policies and procedures.
• Reported to all shifts wearing a neat, clean and unwrinkled uniform.
• Reported to each shift on time and ready to work.
• Performed all position responsibilities accurately and in a timely manner.
• Supported needs of 50 person wait staff who attended to specific needs of countless customers daily for hostess restaurant with social relevancy and intentionality

• Consistently provided friendly guest service and heartfelt hospitality.
• Promptly and empathetically handled guest concerns and complaints.
• Demonstrated integrity and honesty while interacting with guests, team members and managers..
• Greeted customers and provided excellent customer service.
• Greeted customers and provided excellent customer service.
• Pleasantly and courteously interacted with customers.
• Maintained high standards of customer service during high-volume, fast-paced operations.
• Handled currency and credit transactions quickly and accurately.
• Followed food safety procedures according to company policies and health and sanitation regulations.
• Welcomed customers and helped determine their needs
• Worked flexible schedule and extra shifts to meet business needs
• Collected and authorized payments of guests
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals
• Lifted up to 80 pounds at once and used forklift to move heavier loads