Maria Reyna Cerdan
Steamboat Springs,CO
Summary
Bilingual professional with experience in customer service leadership for 15 years seeking an Interpreter position where I can utilize my Spanish - English communication skills, cultural awareness and conflict resolution abilities to facilitate clear and accurate communication.
Overview
16
16
years of professional experience
Work History
Customer Service Manager
Walmart
Steamboat Springs, CO
02.2015 - 01.2026
- Supervised customer service team, ensuring high-quality support and satisfaction levels.
- Mentored new hires, fostering a culture of excellence in service performance.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Helped anytime they needed to interpret with customers and employees.
Cashier
Walmart
Steamboat Springs, CO
02.2010 - 02.2015
- Processed customer transactions efficiently using point-of-sale (POS) systems.
- Handled cash management and ensured accurate till balance throughout shifts.
- Provided exceptional customer service, resolving inquiries and concerns promptly.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped anytime they needed to interpret with customers and employees.
Education
Bachelor in Psychology - Educational Psychology
Cesar Vallejo University
Peru05-2006
Diploma - Basic, Intermediate And Advanced English
ICPNA
Peru12-2005
Skills
- Customer Service Excellence
- Active listening
- Bilingual Communication
- Spanish - English Interpretation
- Cultural sensitivity and Cross Cultural Communication
- Confidentiality and Professional Ethics
- Attention to Detail
- Time Management
Accomplishments
- Recognition: Act with Integrity in 2025
Timeline
Customer Service Manager
Walmart
02.2015 - 01.2026
Cashier
Walmart
02.2010 - 02.2015
Bachelor in Psychology - Educational Psychology
Cesar Vallejo University
Diploma - Basic, Intermediate And Advanced English
ICPNA