Maria Reynaga
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Second Assistant Manager
McDonald's
10.2015 - Current
- Assisted the store manager in overseeing daily operations and ensuring efficient workflow
- Managed a team of XX employees, providing guidance, training, and support to optimize performance
- Collaborated with the first assistant manager to develop and execute promotional events to drive customer traffic and boost sales
- Maintained a clean and organized store environment, ensuring merchandise displays were visually appealing and well-stocked
- Assisted customers with product inquiries, provided recommendations based on their needs, and processed transactions accurately
- Trained new hires on company procedures, product knowledge, and customer service standards
- Performed cash handling duties including opening/closing registers, reconciling cash drawers at the end of each shift
- Resolved customer complaints or conflicts in a professional manner while maintaining high levels of customer satisfaction
- Collaborated with the management team to analyze sales data trends and identify areas for improvement or growth opportunities
- Developed employee schedules considering business needs while optimizing labor costs without compromising service quality
Customer Service Representative
Toyota of Tri-Cities
04.2011 - 10.2015
- Assisted in training new hires by sharing best practices, providing guidance, and offering support during their onboarding process
- Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Contributed to team success by achieving individual targets while also supporting colleagues during peak periods
- Recognized as a top performer within the department based on consistently high levels of customer satisfaction ratings
- Increased customer retention rates by implementing a loyalty program that rewarded frequent purchasers with exclusive discounts or perks
- Maintained a positive attitude and professional demeanor even when faced with challenging or difficult customers
Shift Manager
McDonald's
08.2008 - 04.2011
- Managed daily operations of a fast food restaurant, overseeing a team of XX employees
- Implemented new training program for staff members, resulting in improved efficiency and customer service
- Resolved customer complaints promptly and effectively, maintaining high levels of customer satisfaction
- Trained new hires on company policies, procedures, and standards to ensure consistency in service quality
- Implemented cross-training initiatives to enhance employee skills across different roles within the restaurant
- Oversaw food preparation processes to maintain consistent quality standards while adhering to food safety guidelines
- Mentored team members on best practices for delivering exceptional customer service
- Coordinated special promotions or events to drive traffic during slower periods
- Managed cash handling procedures accurately while maintaining security protocols
- Ensured compliance with company policies, procedures, and brand standards across all areas of operation
Education
Bachelor's degree - Business Management
Colorado Technical University-Online
11.2024
Associate's degree -
Columbia Basin College
Pasco, WA07.2023
high school -
pasco high school
Pasco, WA07.2006
Skills
- Delegation
- Employee engagement
- Customer service
- Problem-solving
- Time management
- Team leadership
- Multitasking and organization
- Adaptability and flexibility
- Strategic thinking
- Decision-making
- Money handling
- Verbal and written communication
- Team collaboration
Certification
ServSafe Food Handler Certification
Languages
English
Spanish
Timeline
Second Assistant Manager
McDonald's
10.2015 - Current
Customer Service Representative
Toyota of Tri-Cities
04.2011 - 10.2015
Shift Manager
McDonald's
08.2008 - 04.2011
Associate's degree -
Columbia Basin College
high school -
pasco high school
Bachelor's degree - Business Management
Colorado Technical University-Online
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