Maria Reynaga
North Hollywood,CA
Summary
Accomplished Receptionist with a proven track record at Park Place Property Management And Leasing, enhancing office efficiency and customer satisfaction through expert organization and exceptional verbal communication. Streamlined front desk operations by over 30%, adept in data entry and handling sensitive information with utmost discretion. Skilled in transforming client interactions into positive experiences, demonstrating both hard and soft skills essential for high-paced environments. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
21
21
years of professional experience
2
2
Languages
Work History
Receptionist
Park Place Property Management And Leasing
02.2016 - 06.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Receptionist
SF Valley Property Managemeng
09.2003 - 05.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Education
High School Diploma -
North Hollywood Senior High School
North Hollywood, CA03.1998
Skills
Organization skills
Time Management
Telephone skills
Data Entry
Verbal and written communication
Scheduling appointments
Greeting and Seating Clients
Data inputting
Clerical Support
Basic accounting
Languages
Spanish
Native or Bilingual
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteImportant To Me
Work-life balanceCareer advancementFlexible work hoursWork from home optionPersonal development programsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Receptionist
Park Place Property Management And Leasing
02.2016 - 06.2024
Receptionist
SF Valley Property Managemeng
09.2003 - 05.2015
High School Diploma -
North Hollywood Senior High School
Accomplishments
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
- Increased office productivity 30% by implementing numerous process improvements.
- Responded to over 50 customer inquiries each day.
- Assisted management with the training of 25 new staff members.
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
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