MARIA REYNOLDS

Customer Success

Marietta,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.

Overview

years of professional experience

Work History

MEMBER SUCCESS COORDINATOR

PRICING SOCIETY

Marietta, GA

08.2017 - Current

Manage member onboarding tasks including explanation of benefits and orientation of software tools
Answer customer inquiries and resolve problems related to technical problems, curriculum and course prerequisites.
Lead process improvement and problem-solving efforts to create standard procedures for customer support team.
Deliver exceptional customer service by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Recommend changes, improvements or enhancements in products based on customer feedback increasing customer retention by 10%

OFFICE ASSISTANT

SPELMAN COLLEGE

Atlanta, GA

09.2014 - 05.2015

Oversaw range of administrative functions such as answering phone calls, greeting guests, generating reports, and managing office files and records
Monitored and managed inventory of supplies and equipment and ordering as needed to decrease shortages
Managed calendar and schedule adjusting as needed for cancellations, modifications, and additions
Handled 100+ incoming telephone, email, and fax communications and escalated complex problems to appropriate departments for resolution

ADMINISTRATIVE ASSISTANT

UNIVERSITY OF MINNESOTA

Minneapolis, MN

09.2009 - 05.2013

Provided administrative support services to staff by preparing, editing, copying, and faxing documents, performing data entry, and sorting and sending mail
Answered, screened, and routed 50+ incoming phone calls daily taking detailed messages and answering queries to ensure callers' needs are met
Scheduled conference rooms for staff meetings and events
Provided excellent customer service and communication through direct face-to-face interaction with 30+ individuals daily

Education

Bachelor of Arts - Psychology

Spelman College

Atlanta, GA

05.2017

Skills

Project Coordination
Account Management
Customer Service
Time Management
Communication
Database Management

Cross Selling
Onboarding
Problem Solving
Organization
Efficient and Detail-Oriented

Technical Skills

Microsoft (MS) Office
Google Suite
Web Design
HTML/CSS
Email Marketing
Survey Monkey
Asana
Salesforce
Hubspot
LMS/AMS