Maria Reynosa

• Reduced substance abuse relapse rates by implementing evidence-based counseling strategies and treatment plans.
• Enhanced client recovery outcomes by addressing individual needs and goals.
• Increased patient engagement in group therapy sessions by fostering a safe and supportive environment for open communication, while maintaining culturally competent.
• Improved patient adherence to sobriety by providing consistent support and resources.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Updated account information to maintain customer records.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.

• Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
• Facilitated group in outpatient setting.
• Provided counseling and support to clients with drug and alcohol abuse issues.
• Displayed sensitivity to cultural needs of clients.
• Provided bilingual services to both the Spanish and English Communities.
• Displayed comprehensive case management services.
• Proven ability to learn quickly and adapt to new situations.
• Self-motivated, with a strong sense of personal responsibility.
• Passionate about learning and committed to continual improvement.
• Identified issues, analyzed information and provided solutions to problems.
• Completed required documentation as part of the intake process as well as the discharge process.
• Performed motivational interviewing.

●Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.

● Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.

● Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.

● Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.

● Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.

● Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.

● Worked with patients to ascertain issues and make referrals to appropriate specialists.

●Resolved customer complaints while prioritizing customer satisfaction and loyalty.

● Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

● Followed through with client requests to resolve problems.

● Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

● Introduced higher standards for customer service and increased efficiency by streamlining operations.

● Exceeded team goals and collaborated with staff members to implement customer service initiatives.

● Resolved concerns with products or services to help with retention and drive sales.

• Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
• Reduced food waste significantly by implementing proper portion control and storage techniques.
• Streamlined kitchen operations with effective communication and collaboration among team members.
• Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

• Reduced food waste significantly by implementing proper portion control and storage techniques.
• Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
• Streamlined kitchen operations with effective communication and collaboration among team members.
• Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
• Followed strict standards for food handling and safety, minimizing risks to customers.

• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
• Reduced food waste significantly by implementing proper portion control and storage techniques.
• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
• Performed inventory of product on returns carts.

• Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
• Streamlined cashier operations for improved productivity and reduced wait times.
• Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
• Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
• Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.

• Promoted store loyalty programs to increase repeat business and bolster customer relations.
• Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
• Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
• Enhanced audience experience by ensuring proper projection alignment and focus during each screening.
• Reduced downtime between screenings by efficiently changing reels and performing routine projector maintenance.
• Increased customer satisfaction through diligent attention to audio quality and volume control during screenings.