Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria Riley

NORTH PROVIDENCE,RI

Summary

Dynamic leader with extensive experience at Walmart, adept in enhancing customer experience and streamlining retail operations. Excelled in inventory control and problem-solving, significantly improving store efficiency and customer satisfaction. Skilled in fostering team collaboration and driving sales growth through strategic planning and exceptional customer service management. Diligent [Desired Position] with strong background in retail management. Successfully coordinated store operations and enhanced customer satisfaction. Demonstrated leadership in staff training and inventory management. Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.

Overview

6
6
years of professional experience

Work History

Foods Assistant Store Manager

Walmart
10.2020 - 02.2021
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Created and maintained safe and secure work environments for employees.
  • Reported issues to higher management with great detail.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Interacted well with customers to build connections and nurture relationships.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Fashion/Home Assistant Retail Store Manager

Walmart
09.2020 - 10.2020
  • Implemented loss prevention measures to minimize theft occurrences while maintaining a welcoming atmosphere for customers.
  • Collaborated with other department managers to ensure smooth daily operations and achieve storewide goals.
  • Optimized store performance by implementing effective merchandising strategies and visual displays.
  • Managed inventory efficiently to maintain optimal stock levels and reduce shrinkage.
  • Maintained a clean, organized, and visually appealing store environment, adhering to company standards.
  • Enhanced customer satisfaction by resolving conflicts and addressing concerns in a timely manner.
  • Provided ongoing feedback to team members regarding performance expectations as well as recognition for exceptional efforts or achievements.
  • Fostered open communication channels among team members by holding regular meetings and encouraging feedback exchange on best practices or areas of improvement needed within the store''s operations.
  • Ensured compliance with all applicable policies and regulations governing health safety aspects within the store premises by conducting routine inspections and addressing any identified issues promptly.
  • Mentored team members to improve skills, foster career growth, and boost overall morale.
  • Analyzed sales data regularly to identify trends, adjust strategies, and capitalize on opportunities for growth.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Developed detailed plans based on broad guidance and direction.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Hardlines /Entertainment Assistant Store Manager

Walmart
05.2020 - 09.2020
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Created and maintained safe and secure work environments for employees.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Reported issues to higher management with great detail.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Interacted well with customers to build connections and nurture relationships.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Assistant Store Manager

Walmart
04.2020 - 05.2020
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Resolved conflicts among staff members efficiently, promoting a positive work environment that fostered teamwork and collaboration.
  • Collaborated with the store manager to develop sales strategies, increasing overall revenue and meeting sales targets consistently.
  • Reported issues to higher management with great detail.
  • Handled cash transactions accurately, ensuring proper documentation and record-keeping practices were followed at all times.

Store Support Manager

Walmart
01.2019 - 03.2020
  • Reduced employee turnover by fostering a positive work environment and promoting team collaboration.
  • Ensured compliance with local regulations related to health and safety measures instore.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reported issues to higher management with great detail.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Managed the scheduling of staff to ensure adequate coverage during peak business hours, maximizing productivity.
  • Conducted regular audits of sales floor standards compliance, maintaining a clean and visually appealing shopping environment for customers.
  • Addressed customer complaints effectively, resolving issues promptly while preserving positive relationships between patrons and the brand.
  • Facilitated communication between employees and management, contributing to a more cohesive workplace culture.
  • Coordinated with store departments to address operational issues promptly, ensuring minimal disruption to daily operations.
  • Optimized inventory management, resulting in decreased excess stock and improved product availability for customers.
  • Handled escalated customer concerns with professionalism and empathy, ultimately restoring confidence in the shopping experience at our store location.
  • Maintained a clean, safe, and organized store environment, ensuring compliance with company guidelines and local regulations.
  • Enhanced customer satisfaction by efficiently addressing and resolving store-related issues.
  • Continuously evaluated operational processes to identify areas for improvement, implementing changes as needed to drive efficiency and productivity within the store support team.
  • Led by example through exceptional customer service skills, inspiring staff members to strive for excellence in their interactions with shoppers.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Department Manager - Wireless

Walmart
07.2018 - 01.2019
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Defined clear targets and objectives and communicated to other team members.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Department Manager - Domestics & Home Lines

Walmart
10.2017 - 07.2018
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Defined clear targets and objectives and communicated to other team members.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Grocery Department Manager

Walmart
10.2016 - 10.2017
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Evaluated market trends to make informed decisions about product selection, pricing strategy, and promotional tactics within the grocery department contextually relevant events or seasons.
  • Implemented successful promotional campaigns to increase sales and drive customer engagement.
  • Implemented loss prevention measures throughout the department by conducting routine audits of inventory counts along with reviewing surveillance footage as needed.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Reduced shrinkage rates by closely monitoring inventory levels and addressing discrepancies promptly.
  • Enhanced customer experience by addressing inquiries, resolving issues, and providing exceptional service at all times.
  • Ensured compliance with food safety standards, maintaining high levels of quality control within the department.
  • Maximized sales performance with effective inventory management and stock rotation practices.
  • Collaborated with other departments to develop cross-merchandising strategies that boosted overall store sales performance.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Led a team of employees, providing ongoing training and development for optimal performance.
  • Managed grocery department operations, ensuring a clean and organized store environment.
  • Developed strong relationships with suppliers to secure better pricing and product availability.
  • Utilized analytical tools such as planograms and endcap displays in order to maximize shelf space efficiency while optimizing visual appeal for customers.
  • Fostered an inclusive work environment by promoting open communication among team members, celebrating successes, and addressing challenges proactively.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
  • Optimized ordering processes to minimize stockouts while avoiding excessive inventory levels.
  • Managed vendor relationships to ensure timely deliveries and consistent product quality.
  • Boosted employee morale by fostering a positive work environment and providing regular feedback.
  • Delivered excellent customer service while managing daily operations, increasing repeat business from satisfied shoppers.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.

Sales Associate

Walmart
11.2014 - 06.2015
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Developed strong rapport with customers and created positive impression of business.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Prioritized helping customers over completing other routine tasks in store.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Greeted customers and provided outstanding customer service.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

Associate of Arts - Business Management

Community College of Rhode Island
Warwick, RI

Bachelor of Arts - Business Administration And Management

Southern New Hampshire University
Hooksett, NH

Skills

  • Problem-Solving
  • Customer Service
  • Customer experience
  • Customer Service and Engagement
  • Retail Operations
  • Inventory Control
  • Store Organization
  • Time Management
  • Customer Relations
  • Store Opening and Closing
  • Customer Service Management

Timeline

Foods Assistant Store Manager

Walmart
10.2020 - 02.2021

Fashion/Home Assistant Retail Store Manager

Walmart
09.2020 - 10.2020

Hardlines /Entertainment Assistant Store Manager

Walmart
05.2020 - 09.2020

Assistant Store Manager

Walmart
04.2020 - 05.2020

Store Support Manager

Walmart
01.2019 - 03.2020

Department Manager - Wireless

Walmart
07.2018 - 01.2019

Department Manager - Domestics & Home Lines

Walmart
10.2017 - 07.2018

Grocery Department Manager

Walmart
10.2016 - 10.2017

Sales Associate

Walmart
11.2014 - 06.2015

Associate of Arts - Business Management

Community College of Rhode Island

Bachelor of Arts - Business Administration And Management

Southern New Hampshire University

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Maria Riley