Maria Rimbert
Albuquerque,NM
Summary
Dynamic retail professional with proven expertise in customer service and team leadership at Murphy Express. Successfully enhanced customer satisfaction and drove revenue growth through effective merchandising strategies. Skilled in money handling and fostering a collaborative work environment, ensuring operational excellence and compliance with safety standards.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing, and market positioning.
Overview
7
7
years of professional experience
Work History
Asst Manager
Good 2 Go
05.2024 - 04.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
Manager
Murphy Express
01.2021 - 01.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Increased sales through effective merchandising strategies and targeted promotions.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Graveyard Manager
Pilot Flying J Travel Center
01.2018 - 01.2021
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions.
- Maintained accurate records related to employee attendance, incident reports, safety audits, and other relevant documentation.
- Facilitated cross-training opportunities for staff members, increasing versatility in workforce deployment.
- Contributed to revenue growth by consistently meeting or exceeding productivity goals while maintaining quality standards.
- Ensured timely completion of tasks by maintaining clear communication channels with team members.
- Conducted regular performance evaluations, recognizing high-performing employees and addressing areas for improvement.
- Managed the graveyard shift efficiently, ensuring smooth handovers between shifts for uninterrupted operations.
- Maintained a safe working environment, adhering to company policies and regulatory guidelines.
- Improved graveyard operations by implementing efficient scheduling and staff allocation.
- Managed Number employees in delivering smooth, productive night shift operations.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Created nightly shift task lists to assign duties to each employee.
- Trained and mentored new and existing staff to achieve best practices.
Education
Diploma - General Studies
Indio High
Indio, CA06.1993
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Team motivation
- Retail operations
- Cost control
- Team collaboration
- Scheduling and planning
- Coaching and mentoring
- Workplace safety compliance
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Asst Manager
Good 2 Go
05.2024 - 04.2025
Manager
Murphy Express
01.2021 - 01.2024
Graveyard Manager
Pilot Flying J Travel Center
01.2018 - 01.2021
Diploma - General Studies
Indio High
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