Maria Rios

● Support patients who need life sustaining medication for only Federal Employee patients
● Connecting and ensuring timely delivery to those patients reaching out.
● Able to help patients on their path to better health.
● Calls include prescription refills, order status and insurance coverage.
● view on people safe authorization for specialty medication.
● Passionate about providing excellent customer service with empathy while resolving patient questions on first call.
● responsible for the overall coordination and processing of new patient medication orders and
Re-orders, which
● Communicating and collecting copayments amounts.
● Communication skills are needed in order to effectively interact with insurance companies, patients and internal partners to ensure the processing of specialty medications in a timely manner and to ensure all financial and clinical expectations are being met prior to fulfillment.
● Updating personal information.
● In the Intake Department we welcome new members from Different Insurance that there PBM
for there Specialty medication will be Caremark.
● Establish the member by creating a profile.
● Personal info is obtained and also Doctor information

● Support patients who need life sustaining medication for only Federal Employee patients
● Connecting and ensuring timely delivery to those patients reaching out.
● Able to help patients on their path to better health.
● Calls include prescription refills, order status and insurance coverage.
● view on people safe authorization for specialty medication.
● Passionate about providing excellent customer service with empathy while resolving patient questions on first call.
● responsible for the overall coordination and processing of new patient medication orders and
Re-orders, which
● Communicating and collecting copayments amounts.
● Communication skills are needed in order to effectively interact with insurance companies, patients and internal partners to ensure the processing of specialty medications in a timely manner and to ensure all financial and clinical expectations are being met prior to fulfillment.
● Updating personal information.
● In the Intake Department we welcome new members from Different Insurance that there PBM
for there Specialty medication will be Caremark.
● Establish the member by creating a profile.
● Personal info is obtained and also Doctor information

• Assessed clients' needs and determined eligibility for intake services.
• Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.

● Support patients who need life sustaining medication

● Connecting and ensuring timely delivery to those patients reaching out.

● Able to help patients on their path to better health.

● Calls include prescription refills, order status and insurance coverage.

● Outbound calls to doctor’s office to confirm deliveries.

● Outbound call to patient insurance to get prior authorization for specialty medication.

● Passionate about providing excellent customer service with empathy while resolving patient questions on first call.

● responsible for the overall coordination and processing of new patient medication orders and

Re-orders, which

● includes verifying and re-verifying benefits.

● Communicating and collecting copayments amounts.

● Communication skills are needed in order to effectively interact with insurance companies, patients and internal partners to ensure the processing of specialty medications in a timely manner and to ensure all financial and clinical expectations are being met prior to fulfillment.

● Updating personal information.

Responded to all customer calls in a professional manner.

• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.
• Met customer call guidelines for service levels, handle time and productivity.