Maria Ritter
Eustis,FL
Summary
Goal focused manager, with emphasis in team work, problem solving and customer satisfaction. Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
The Green Escape
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Air Defense Battle Management System Operator
Florida National Guard
03.2023 - Current
- Detect, Identify, Acquire signal to provide air picture for the task at hand
- Implemented best practices in incident management, reducing resolution timeframes significantly for critical issues.
- Maintained up-to-date documentation for all system procedures, contributing to efficient knowledge transfer among team members.
- Played a key role in disaster recovery planning, safeguarding data integrity and minimizing potential loss during unforeseen events.
- Enhanced system efficiency by implementing and optimizing monitoring tools and methodologies.
Aldi Associate
ALDI
06.2023 - 04.2024
- Provide customer service, stock shelves, organizationally market the new items coming each week
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Improved reporting accuracy, implementing new data management system.
Office Manager
Big Man Movers Corp
01.2023 - 04.2023
- Make appointments, schedule viewings, call ahead for jobs to complete, created a filing system for new hires, went through resumes to select candidates for the office
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
Air Defense Battle Management System Operator
U.S. Army
06.2019 - 03.2023
- Maintained up-to-date documentation for all system procedures, contributing to efficient knowledge transfer among team members.
- Played a key role in disaster recovery planning, safeguarding data integrity and minimizing potential loss during unforeseen events.
- Spearheaded training initiatives for junior staff, fostering professional growth opportunities within the team.
- Contributed to successful project completion within budget constraints by providing accurate effort estimations and resource allocations.
- Enhanced system efficiency by implementing and optimizing monitoring tools and methodologies.
- Achieved optimal resource allocation by constantly analyzing capacity requirements and adjusting configurations as needed.
- Effectively managed change requests, ensuring minimal disruption to ongoing operations while maintaining strict adherence to established protocols.
- Continuously improved the security posture of systems through regular vulnerability assessments and patch management efforts.
- Played an instrumental role in the design and deployment of robust backup solutions, enhancing data protection capabilities across the organization.
- Proactively addressed performance-related concerns through thorough analysis of metrics data and swift implementation of corrective measures.
- Streamlined processes through the development and implementation of automation scripts.
- Delivered prompt resolutions to user-reported issues, resulting in increased customer satisfaction levels.
Manager
Jonco Inc
02.2017 - 06.2019
- Shift Managing a shift, responsible for breaks and managing crew, making customers happy
- I was also responsible for the kitchen
- Manager/Kitchen department, my responsibilities included ordering food and checking inventory
McDonalds Crew Member
Jonco Inc
03.2015 - 02.2017
- Shift Managing a shift, responsible for breaks and managing crew, making customers happy
- I was also responsible for the kitchen
- Manager/Kitchen department, my responsibilities included ordering food and checking inventory
Education
Bachelor of Science - Integrative General Studies
University of Central Florida
Orlando, FL06.2025
Bachelor of Science - Minor in Leadership Studies
University of Central Florida
Orlando, FL06.2025
Bachelor's degree - Business Management
Post University
Waterbury, CT03.2023
Bachelor's degree - Business
College at Orlando
Orlando, FL06.2017
High School Diploma -
East River High School
Orlando, FL05.2015
Skills
- Networking
- Interpersonal Communication
- Time Management
- Guest services
- Administrative experience
- Personal assistant experience
- Calendar management
- Customer service
- Critical thinking
- Data entry
- Problem resolution
- Conflict resolution
- Microsoft Excel
- Complaint resolution
- Order processing
- Administrative support
- Microsoft PowerPoint
- Data collection
- Staff training
- Live chat support
- Dispute resolution
- Staff education and training
Assessments
- Administrative assistant/receptionist, Proficient, 01/01/23
- Social media, Proficient, 12/01/22
- Marketing, Proficient, 12/01/22
- Attention to detail, Proficient, 01/01/23
- Customer service, Proficient, 07/01/23
- Customer focus & orientation, Proficient, 11/01/22
- Managing accounts in QuickBooks, Proficient, 11/01/22
- Bookkeeping, Proficient, 11/01/22
Personal Information
Authorized To Work: US
Timeline
Customer Service Representative
The Green Escape
07.2024 - Current
Aldi Associate
ALDI
06.2023 - 04.2024
Air Defense Battle Management System Operator
Florida National Guard
03.2023 - Current
Office Manager
Big Man Movers Corp
01.2023 - 04.2023
Air Defense Battle Management System Operator
U.S. Army
06.2019 - 03.2023
Manager
Jonco Inc
02.2017 - 06.2019
McDonalds Crew Member
Jonco Inc
03.2015 - 02.2017
Bachelor of Science - Integrative General Studies
University of Central Florida
Bachelor of Science - Minor in Leadership Studies
University of Central Florida
Bachelor's degree - Business Management
Post University
Bachelor's degree - Business
College at Orlando
High School Diploma -
East River High School
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