MARIA RIVAS
Miami,FL
Summary
Organized, creative and enthusiastic professional with 7 years of experience interacting with customers. Motivated and results-oriented with background increasing new customer accounts and maximizing services among existing customers.
Overview
9
9
years of professional experience
Work History
Telephone Banking Specialist
ProCredit Bank
07.2022 - 11.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Improved customer satisfaction by addressing and resolving telephone banking inquiries in a timely manner.
- Enhanced client loyalty through efficient handling of account-related requests, such as balance inquiry and transaction details.
- Streamlined the account opening process for new customers, providing clear guidance on required documentation and procedures.
- Assisted clients in navigating online banking platforms to ensure seamless access to their accounts and services.
- Supported fraud prevention efforts by monitoring transactions and promptly reporting suspicious activities to appropriate departments.
Customer Service Representative
Ibex Global Solutions
03.2019 - 06.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Client Advisor
AVANZ Bank
03.2015 - 07.2018
- Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Contributed to company growth by identifying new business opportunities and cross-selling services.
- Streamlined processes for improved efficiency, enabling quicker response times to client requests.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Excelled in meeting sales targets, contributing significantly to the overall success of the team.
- Provided exceptional customer service, consistently receiving positive feedback from clients and colleagues alike.
Education
DDS - Dentistry
NATIONAL AUTONOMOUS UNIVERSITY OF NICARAGUA - UNAN
NICARAGUA12.2011
High School Diploma -
PUREZA DE MARIA HIGH SCHOOL
NICARAGUA12.2006
Skills
- Excellent Communication
- Conflict Resolution
- Critical Thinking
- Multitasking
- Active Listening
- Computer Proficiency
- Technical Support
Languages
Spanish
Native or Bilingual
English
Professional Working
Affiliations
- Family Time
- Skating
- Reading
Timeline
Telephone Banking Specialist
ProCredit Bank
07.2022 - 11.2023
Customer Service Representative
Ibex Global Solutions
03.2019 - 06.2022
Client Advisor
AVANZ Bank
03.2015 - 07.2018
DDS - Dentistry
NATIONAL AUTONOMOUS UNIVERSITY OF NICARAGUA - UNAN
High School Diploma -
PUREZA DE MARIA HIGH SCHOOL
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