MARIA RIVAS
Miami,FL
Summary
Organized, creative and enthusiastic professional with 7 years of experience interacting with customers. Motivated and results-oriented with background increasing new customer accounts and maximizing services among existing customers.
Overview
9
9
years of professional experience
Work History
Telephone Banking Specialist
ProCredit Bank
07.2022 - 11.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Improved customer satisfaction by addressing and resolving telephone banking inquiries in a timely manner.
- Enhanced client loyalty through efficient handling of account-related requests, such as balance inquiry and transaction details.
- Streamlined the account opening process for new customers, providing clear guidance on required documentation and procedures.
- Assisted clients in navigating online banking platforms to ensure seamless access to their accounts and services.
- Supported fraud prevention efforts by monitoring transactions and promptly reporting suspicious activities to appropriate departments.
Customer Service Representative
Ibex Global Solutions
03.2019 - 06.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Client Advisor
AVANZ Bank
03.2015 - 07.2018
- Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Contributed to company growth by identifying new business opportunities and cross-selling services.
- Streamlined processes for improved efficiency, enabling quicker response times to client requests.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Excelled in meeting sales targets, contributing significantly to the overall success of the team.
- Provided exceptional customer service, consistently receiving positive feedback from clients and colleagues alike.
Education
DDS - Dentistry
NATIONAL AUTONOMOUS UNIVERSITY OF NICARAGUA - UNAN
NICARAGUA12.2011
High School Diploma -
PUREZA DE MARIA HIGH SCHOOL
NICARAGUA12.2006
Skills
- Excellent Communication
- Conflict Resolution
- Critical Thinking
- Multitasking
- Active Listening
- Computer Proficiency
- Technical Support
Languages
Spanish
Native or Bilingual
English
Professional Working
Affiliations
- Family Time
- Skating
- Reading
Timeline
Telephone Banking Specialist
ProCredit Bank
07.2022 - 11.2023
Customer Service Representative
Ibex Global Solutions
03.2019 - 06.2022
Client Advisor
AVANZ Bank
03.2015 - 07.2018
DDS - Dentistry
NATIONAL AUTONOMOUS UNIVERSITY OF NICARAGUA - UNAN
High School Diploma -
PUREZA DE MARIA HIGH SCHOOL
Similar Profiles
Kostadin KostadinovKostadin Kostadinov
Quality Assurance Intern at ProCredit BankQuality Assurance Intern at ProCredit Bank
Paschalia GkogkaPaschalia Gkogka
Branch Manager at Procredit Bank GreeceBranch Manager at Procredit Bank Greece
Stanislava Velcheva-DunicanStanislava Velcheva-Dunican
Client Advisor, Business Services at ProCredit Bank EADClient Advisor, Business Services at ProCredit Bank EAD