MARIA JESSICA RIVAS
Kyle,TX
Summary
Seeking an Administrative Assistant position with a fast-paced, growing company that will allow me to fully utilize my communication, organizational, and problem solving skills.
Overview
12
12
years of professional experience
Work History
Business Financial Administrative
Advantage Solutions
Austin, TX
11.2020 - Current
- Administered the claims, deductions, and reconciliation process maintaining accurate records
- Provided Sales Team with accurate and timely promotional contracts
- Maintained Claims, Deductions & promotional materials utilizing Document Management System
- Assisted Sales Team in coordinating events and creating sales presentations.
- Resolve customer complaints related to billing issues or payment disputes.
Assistant Manager
Dollar Tree
Kyle, TX
11.2019 - Current
- Greet and provide customer service to all customers
- Ensure a clean, well-stock store for customers
- Assist store manager in ordering merchandise, scheduling, cash register deposits and receipts
- Assist in unloading all merchandise from delivery truck, organize and transfer merchandise from stockroom to store.
Sales Associate
Wal-Mart
Austin, TX
04.2018 - 11.2019
- Provided customer service to all customers
- Operated cash register, handling up to $25,000 daily
- Displayed items in store while handling returns
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Trained new team members in cash register operation, stock procedures, and customer services.
Business Financial Administrative
Advantage Solutions
Austin, TX
09.2016 - 01.2018
- Administered the claims, deductions, and reconciliation process maintaining accurate records
- Provided Sales Team with accurate and timely promotional contracts
- Maintained Claims, Deductions & promotional materials utilizing Document Management System
- Assisted Sales Team in coordinating events and creating sales presentations.
- Resolved customer complaints related to billing issues or payment disputes.
Customer Service Representative/Shipping Clerk
Bug Master
Austin, TX
04.2015 - 09.2016
- Scheduled appointments
- Took phone payments
- Processed service agreements
- Weighed, packaged and addressed commercial shipment.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Cashier
Happy Cooks
Austin, TX
03.2014 - 04.2015
- Greeted customers
- Handled customers' inquiries and complaints
- Monitored inventory
- Maintained a clean and orderly checkout area.
- Accepted cash and credit card payments, issued receipts and provided change.
Front Office Staff
Allstate Insurance Co
San Antonio, TX
08.2013 - 03.2014
- Greeted customers and provided customer service
- Sold Auto, Home and Renters Insurance
- Trained new employees
- Processed daily cash receipts
- Effectively and professionally answered and directed incoming calls
- Kept policy holders up to date on their account status
- Negotiated premiums to maintain customer satisfaction.
- Responded to emails from customers seeking assistance or information.
Cashier
Happy Cooks
Austin, TX
09.2012 - 07.2013
- Greeted customers
- Handled customers' inquiries and complaints
- Monitored inventory
- Maintained a clean and orderly checkout area.
- Accepted cash and credit card payments, issued receipts and provided change.
Assistant Manager
Domino's Pizza
Yorba Linda, CA
01.2012 - 09.2012
- Greeted customers
- Trained associates in food preparation, service, sanitation, and safety procedures
- Assigned duties, responsibilities and work stations to employees in accordance with work requirements
- Performed food preparation and serving duties
- Presented bills and accept payments
- Resolved customer complaints regarding food service
Education
HIGH SCHOOL DIPLOMA -
Del Valle High School
01.2010
Skills
- Customer Service
- Proactive and Focused
- Willing to Learn
- Goal Setting
- Relationship Building
Timeline
Business Financial Administrative
Advantage Solutions
11.2020 - Current
Assistant Manager
Dollar Tree
11.2019 - Current
Sales Associate
Wal-Mart
04.2018 - 11.2019
Business Financial Administrative
Advantage Solutions
09.2016 - 01.2018
Customer Service Representative/Shipping Clerk
Bug Master
04.2015 - 09.2016
Cashier
Happy Cooks
03.2014 - 04.2015
Front Office Staff
Allstate Insurance Co
08.2013 - 03.2014
Cashier
Happy Cooks
09.2012 - 07.2013
Assistant Manager
Domino's Pizza
01.2012 - 09.2012
HIGH SCHOOL DIPLOMA -
Del Valle High School
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