Maria Rivas

• Maintain connections with customers to encourage repeat business and referrals.
• Communicate with customers to understand property needs and preferences.
• Advertise client properties through websites, social media, and real estate guides.
• Understand what apartment communities offer specific amenities to help with promotion of community and have the information available to potential customers.
• Facilitate customers search for apartment by narrowing down list of properties based on customer qualifications and needs and help cut down on application fees due to multiple application submissions.
• Run customer credit and back-round to better assess qualification criteria.
• Tour properties with customers
• Follow up with apartment leasing office to check status of customer application and/or approval
• Report to customer with application status and regarding move in date and move in costs.
• Administrative tasks like photocopy, scanning, and filing documents

• Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
• Communicated with clients to understand property needs and preferences.
• Maintained connections with clients to encourage repeat business and referrals.
• Negotiated, facilitated and managed real estate transactions. Developed and maintained relationships with clients through networking, postcards and cold calling.
• Advertised client properties through websites, social media and real estate guides.
• Wrote listings detailing and professionally highlighting property features to increase sales chances.
• Liaised between buyers and sellers to provide positive experiences for both parties.
• Marketed and sold property for clients by hosting open houses and advertising online and in print.
• Reviewed market research data and changed sales plans accordingly.
• Used Multiple listing System and other realtor databases to find properties for clients.
• Negotiated, facilitated and managed real estate transactions.

Verified that patient information in the computer system was up-to-date and accurate.

• Offered friendly and efficient service to customers, handled challenging situations with ease. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Explains company financial policies and provides information as to available resources and avenues for alternative payment arrangements. Assists patients and their families in completing financial assistance paperwork when appropriate.

• Acts as a liaison between the patient, the billing department and the payer to enhance account receivables performance, resolve outstanding issues and/or patient concerns, and to maximize service excellence.

• Handled 60+ calls per day to address customer inquiries and concerns.

• Communicates with hospital staff, nursing and Health Information Management Services to resolve outstanding issues and/or patient concerns. Works to meet the patients’ needs in financial services.