Hi, I’m
Maria Rivera
Converse,TX
Summary
A dedicated, motivated professional with excellent work experience. Dependable and quick learning with effective communication and organization skills. Solid team player with an outgoing and positive demeanor. Strives to maintain customer satisfaction and provide customized solutions to build customer loyalty. Specialize in quality, speed, and process optimization. Articulate, compassionate, and results-oriented with an exemplary passion for developing professional relationships and cultivating partnerships. An adaptable person in the workplace who can keep up with moving priorities, projects, clients, and state-of-the-art technology.
Overview
13
years of professional experience
Work History
Lowe's
Customer Experience Professional
12.2022 - 11.2023
Job overview
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, escalations, and opportunities.
- Resolved customers' issues related to online purchases, late product deliveries, and billing discrepancies to encourage good customer relationships.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Documented customer interactions in internal database to maintain customer service history details.
- Utilized telephone, online chat, and company internal platforms to deliver outstanding customer service.
- Created/updated single and business accounts
- Maintained detailed records of customer feedback regarding products or associate experiences.
Rouse Signature Dentistry
Front Desk Receptionist
02.2022 - 01.2023
Job overview
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to the correct departments and personnel.
- Assured timely verification of dental insurance benefits before patient procedures or appointments.
- Maintained paper and digital charts with patient dental records.
- Contact in-network and out-of-network insurance carriers to discuss policies and individual patient benefits.
- Helped patients complete necessary medical forms and documentation.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
- Answered constant flow of customer calls or emails with minimal wait times.
- Scheduled appointments in respective doctors' calendars.
- Managed office bookkeeping with insurance billing, claims, and patient payments.
- Submit end-of-day production reports.
Aqua Dental
Lead Dental Assistant
11.2011 - 01.2018
Job overview
- Educated patients on dental hygiene, pre-treatment instructions, and post-treatment care.
- Performed in a team leader capacity and organized all treatment and placement activities.
- Perform chair-side assistance in all phases of patient examination and treatment.
- Operate dental X-ray equipment to take intra/extra-oral radiographs.
- Present financial options and treatment plans to patients.
- Educated elementary students in oral health by presenting at school events.
- Managed Doctor's treatment schedule to ensure procedures properly coincided with allotted appointment times.
- Maintained dental and office inventory and ordered supplies as needed from dental distributors.
- Processed inventory invoices and payments in line with company policies and procedures.
- De-escalate situations involving customers, offering solutions, patient assistance, and support.
- Welcome and train new hire Registered Dental Assistants and interns.
- Supervised and led a full team of dental assistants.
- Multitasked with front office and back office tasks.
E Z Pawn
Pawnbroker
04.2011 - 07.2011
Job overview
- Negotiated sale prices to reach target profit margins while reaching suitable pricing for customers.
- Checked, organized, and displayed inventory attractively to promote patron interest.
- Made loans on items after closely inspecting item values and collecting payments or tangible property as collateral.
- Assessed quality and value of incoming items and offered customers loans.
- Achieved high loans and high buys each month.
- Provided a high level of customer service based on outstanding communication and interpersonal skills.
- Appraise and verify the authenticity of diamonds and precious metals.
- Accurately operated a cash register to process cash, check, and credit card transactions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
North East Lakeview CollegeSan Antonio, TX
Associate of Science from Biology
07.2022
Concorde Career CollegeSan Antonio, TX
ADA Accredited Assistant Program in Dental from Dental Assisting
08.2011
Marque Learning CenterSan Antonio, TX
High School Diploma
10.2010
Skills
- Telephone Etiquette
- Referral and Treatment Coordination
- Medical Terminology
- Dental Billing
- Insurance Verification
- Admitting/Registration
- Microsoft Expert
- Bilingual
- Customer Service and Customer Resolutions
- Strategic Planning
- Computer Literacy
- Project Management
Languages
Spanish
Native or Bilingual
Timeline
Customer Experience Professional
Lowe's
12.2022 - 11.2023
Front Desk Receptionist
Rouse Signature Dentistry
02.2022 - 01.2023
Lead Dental Assistant
Aqua Dental
11.2011 - 01.2018
Pawnbroker
E Z Pawn
04.2011 - 07.2011
North East Lakeview College
Associate of Science from Biology
Concorde Career College
ADA Accredited Assistant Program in Dental from Dental Assisting
Marque Learning Center
High School Diploma
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