Maria Rivera
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction at California Pizza Kitchen through exceptional service and teamwork. Skilled in multitasking and effective time management, I consistently exceeded sales targets by employing strategic planning and goal setting, showcasing my ability to adapt and thrive in diverse roles.
Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.
Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.
High-energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits, and customer desires. Calm and level-headed in all types of situations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Host/Hostess
California Pizza Kitchen
01.2023 - 06.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
Stagehand
Desert LaborServices
04.2018 - 06.2024
- Collaborated with stage managers, directors, and other team members to create visually appealing and functional stage environments.
- Enhanced stage production quality by efficiently setting up and breaking down sets, lighting, and sound equipment.
- Stored, loaded and unloaded set pieces and technical equipment for daily performances.
- Contributed to the successful execution of various shows by maintaining a safe and clean backstage area.
- Worked with stage technicians set up and calibrate lighting, microphones and recording equipment and spotlights
- Demonstrated flexibility in adapting responsibilities as needed due to unexpected circumstances or last-minute changes before showtime.
Elderly Caretaker
Private Care
04.2023 - 11.2023
- Provided transportation for medical appointments, social outings, and errands as needed, enhancing overall mobility and engagement in community activities.
- Assisted clients with daily living tasks, maintaining their dignity and independence while ensuring their comfort and wellbeing.
- Prepared nutritious meals tailored to specific dietary requirements while accommodating personal preferences, supporting optimal health outcomes for clients with various medical conditions.
- Developed strong relationships built on trust with both clients and their families through exceptional communication skills and genuine empathy.
- Enhanced elderly clients'' quality of life by providing compassionate, attentive care and companionship.
- Promoted mental stimulation through engaging conversations, recreational activities, and memory exercises tailored to each individual''s interests.
Cashier, Scan Analyst, Stock Crew, Baker
Sweetbaysupermarket
01.2011 - 02.2015
- Processed transactions quickly and accurately, ensuring positive customer experience.
- Improved customer satisfaction by efficiently handling customer queries and concerns.
- Managed cash drawers for smooth operations and minimized discrepancies.
- Assisted customers in locating products, enhancing in-store shopping experience.
- Maintained cleanliness and orderliness of work area to create welcoming environment.
- Handled customer returns and exchanges to ensure compliance with store policies.
- Provided excellent service with friendly and welcoming attitude.
- Resolved customer issues promptly to maintain high levels of satisfaction.
- Operated point-of-sale systems for efficient checkout process.
Sales Representative
Kehe Distribution
08.2007 - 08.2010
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Conducted detailed market analysis to guide development of sales strategies.
- Participated in trade shows and conferences to network and generate leads.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Exceeded sales targets through effective planning and goal setting.
Education
High School Diploma -
Sarasota High School
Sarasota, FL01-2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Sarasota Florida 6/24/2013
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Elderly Caretaker
Private Care
04.2023 - 11.2023
Host/Hostess
California Pizza Kitchen
01.2023 - 06.2024
Stagehand
Desert LaborServices
04.2018 - 06.2024
Cashier, Scan Analyst, Stock Crew, Baker
Sweetbaysupermarket
01.2011 - 02.2015
Sales Representative
Kehe Distribution
08.2007 - 08.2010
High School Diploma -
Sarasota High School
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