Maria Rivera
Pueblo,COLORADO
Summary
Dynamic professional with a proven track record at Shining Star LLC, excelling in customer service and upselling, enhancing customer satisfaction and sales revenue. Skilled in cash handling accuracy and adept at fostering teamwork and collaboration. Achieved significant improvements in service delivery, demonstrating exceptional problem-solving skills and a goal-oriented approach.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Sales Associate
Shining Star Llc
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Manager
Taco Bell Restaurant
Manager
KBP Foods
11.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Associate -
CSU PUEBLO
Pueblo, CODiploma - General Studies
Centennial HS
Pueblo, CO06.1992
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Cash handling
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Store opening and closing
- Product sales
- Customer needs assessment
- Meeting deadlines
- Upselling
Certification
Ceritified in communication through Colomex Corp.
Additional Information
WPM 70
10 KEY
Timeline
Manager
KBP Foods
11.2022 - Current
Ceritified in communication through Colomex Corp.
Sales Associate
Shining Star Llc
Manager
Taco Bell Restaurant
Associate -
CSU PUEBLO
Diploma - General Studies
Centennial HS
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