Maria Rivera

.As an assistant Manager at the Oregon DMV with 23 years of customer service expertise, I have a proven track record of driving operational excellence and fostering a positive work environment. I am seeking to leverage my experience and leadership skills as a Manager, Where I can develop and implement strategic initiatives to enhance service delivery and customer satisfaction. In my current role, I oversee daily operations for a single/cluster field office, including staff supervision, training, performance management and coaching. My responsibilities also include monitoring the operating budget and contract compliance as well as approving and reconciling expenses excel at interpreting and explaining state laws, rules policies, procedures to others and applying complex regulations. Resolving escalated customer issues. Building strong relationships with internal and external stakeholders. I have successfully led process improvement projects, including operational field-office pilots, from research and planning to implementation. I am confident I am ready to take on the challenges and responsibilities of a Manager