Maria Rivera
Summary
Experienced with vehicle cleaning and maintenance. Utilizes various cleaning techniques to achieve optimal results. Track record of maintaining high standards of cleanliness and customer satisfaction.
Energetic Detailer offering expertise in Skill and Skill. Knowledgeable in high-end cars and current cleaning techniques. Particularly talented in bringing interiors up to showroom standards.
Overview
12
12
years of professional experience
Work History
Car Cleaner
New York City Transit Authority
04.2023 - Current
- Trained new staff on proper cleaning techniques and safety protocols.
- Ensured compliance with safety regulations while performing cleaning duties.
- Conducted routine checks to assess overall cleanliness and sanitation levels in transit facilities.
- Adapted to changing workloads, weather conditions, and client needs to ensure consistent performance in various scenarios.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Maintained records of cleaning activities.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
Customer Service Supervisor
Yum!
10.2018 - 12.2021
- Led customer service team to enhance satisfaction and resolve inquiries efficiently.
- Developed training programs for staff to improve service delivery and product knowledge.
- Analyzed customer feedback to identify trends and implement service improvements.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Truck Driver Helper
Department Of Sanitation
11.2013 - 12.2016
- Trained new staff on proper cleaning techniques and safety protocols.
- Ensured compliance with safety regulations while performing cleaning duties.
- Conducted routine checks to assess overall cleanliness and sanitation levels in transit facilities.
- Adapted to changing workloads, weather conditions, and client needs to ensure consistent performance in various scenarios.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Maintained records of cleaning activities.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
Education
GED - Business Administration
Lehman College
Bronx, NY06.2017
Skills
- Cleaning techniques
- Communication
- Willingness to learn
- Strong work ethic
- Teamwork and collaboration
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Customer satisfaction
- Team cooperation
- Active listening
- Heavy lifting
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Car Cleaner
New York City Transit Authority
04.2023 - Current
Customer Service Supervisor
Yum!
10.2018 - 12.2021
Truck Driver Helper
Department Of Sanitation
11.2013 - 12.2016
GED - Business Administration
Lehman College