Maria Rivera
Los Angeles,CA
Summary
Detail-oriented environmental services worker skilled at providing professional cleaning services to clients, maintaining equipment and implementing new cleaning procedures. Works autonomously with strong time management skills. Demonstrates dedication to customer satisfaction, reliability, and taking pride in job well done.
Overview
10
10
years of professional experience
Work History
Cleaning Assistant
Specialized Services Inc
Redondo Beach, California
10.2025 - Current
- Cleaned assigned areas using appropriate tools and cleaning solutions.
- Maintained cleanliness and sanitation standards throughout facilities.
- Assisted team members with special cleaning projects as needed.
- Organized cleaning supplies and equipment for easy access and efficiency.
- Trained new staff on cleaning procedures and safety practices.
- Cleaned bathrooms, including toilets, sinks and mirrors.
- Swept, mopped and vacuumed floors to ensure cleanliness.
- Disinfected high touch surfaces like doorknobs, handrails and countertops regularly.
Personal Banker
Citibank
Hermosa Beach, CA
02.2023 - Current
- Assisted clients with account inquiries and transaction processing.
- Educated customers on banking products and services offered.
- Processed loan applications and conducted credit assessments.
- Collaborated with team members to improve customer service quality.
- Maintained compliance with banking regulations and policies.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Followed operational standards, promoting security, risk management and compliance.
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
Senior New Accounts
Poppy Bank
Westwood
04.2021 - 10.2022
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided financial advice tailored to individual client needs.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Utilized various software and tools to streamline processes and optimize performance.
- Maintained compliance with banking regulations and policies.
- Managed client information using banking software systems effectively.
- Resolved customer issues promptly to enhance satisfaction levels.
Lead Supervisor
Wells Fargo
Los Angeles
04.2016 - 04.2021
- Supervised daily operations to ensure compliance with company policies.
- Trained and mentored new team members in customer service techniques.
- Conducted performance evaluations to provide feedback and support development.
- Implemented process improvements to streamline banking procedures and services.
- Resolved customer inquiries by providing accurate information and solutions.
- Monitored team performance to maintain high service quality standards.
- Conducted regular team meetings to discuss goals, objectives, and strategies for success.
- Ensured compliance with safety regulations and industry standards.
- Established clear goals for team members that aligned with organizational objectives.
Education
High School Diploma -
George Washington Preparatory High School
Los Angeles Ca06-2011
Skills
- Cleaning techniques
- Chemical safety
- Sanitation standards
- Equipment maintenance
- Supply organization
- Customer service
- Compliance adherence
- Problem solving
- Attention to detail
- Multitasking and organization
Languages
English
Native/ Bilingual
Timeline
Cleaning Assistant
Specialized Services Inc
10.2025 - Current
Personal Banker
Citibank
02.2023 - Current
Senior New Accounts
Poppy Bank
04.2021 - 10.2022
Lead Supervisor
Wells Fargo
04.2016 - 04.2021
High School Diploma -
George Washington Preparatory High School