Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria Roberson

Arlington

Summary

Dynamic customer service professional with experience at Walmart, excelling in online order processing and relationship building. Recognized for consistently achieving high satisfaction ratings and resolving customer complaints with empathy. Proven ability to manage high-stress situations while maintaining attention to detail and delivering exceptional service.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

3
3
years of professional experience

Work History

Personal Shopper

Walmart
10.2024 - 07.2025
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.

Customer Service Representative

Six Flags Over Texas
01.2022 - 10.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.

Education

Mills Highschool
Little Rock, AR

Skills

  • Customer service
  • Attention to detail
  • Planning and organization
  • Decision-making
  • Relationship building
  • Online order processing
  • Call center experience
  • Computer proficiency
  • Complaint resolution

Timeline

Personal Shopper

Walmart
10.2024 - 07.2025

Customer Service Representative

Six Flags Over Texas
01.2022 - 10.2024

Mills Highschool

Similar Profiles

CREATE PROFILE