Maria Roberts
Hopewell,VA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Operations Customer Expert
Teleperformance
Remote
02.2021 - Current
- Exceptional customer support.
- Resolve customer inquiries, complaints, and technical issues.
- Provide information about products and service.
- Document customer interactions.
- Maintain confidentiality and security of customer data.
- Data Entry.
- Prompt responses to customer concerns.
- Answer incoming customer calls, emails, or chats in a professional and courteous manner.
- Remote
- Resolved customer inquiries via phone and chat to enhance satisfaction and loyalty.
Medical Systems Operator
Merit Medical Systems
01.2013 - 01.2021
- Performed setup, calibration, and minor maintenance on production machines.
- Inspected medical products for quality assurance.
- Accurately documented production data, including batch records and equipment.
- Installed security updates to prevent malware attacks.
- Processed vendor coordination.
- Diagnosed and resolved network issues.
Education
Bachelor of Science - Cyber Security Technology
University of Maryland Global Campus
04-2027
Skills
- Problem-Solving
- Conflict Resolution
- Critical Thinking
- Microsoft Office
- Multi-Tasking
- Communication
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Dependable and responsible
Timeline
Operations Customer Expert
Teleperformance
02.2021 - Current
Medical Systems Operator
Merit Medical Systems
01.2013 - 01.2021
Bachelor of Science - Cyber Security Technology
University of Maryland Global Campus