Maria Robinson
Winston
Summary
Dynamic professional with extensive experience in hospitality and management. Proven expertise in surface disinfection and sanitization procedures, enhancing guest satisfaction. Strong leadership skills demonstrated through effective team training and conflict resolution, driving performance and operational efficiency. Committed to maintaining high standards and achieving quality assurance goals.
Overview
14
14
years of professional experience
Work History
Housekeeping Cleaner
Healthcare Services Group
08.2022 - 05.2025
- Verified cleanliness and organization of storage areas and carts.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Barista
Starbucks
01.2020 - 03.2022
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained regular and consistent attendance and punctuality.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Assembler
Caddock Electronics, Inc
01.2018 - 01.2019
- Followed outlined specifications to implement assembly plans.
- Completed durable assemblies and subassemblies with hand and power tools.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Collaborated with team members to improve production processes and maintain quality standards.
Manager
A&W
01.2017 - 01.2019
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Department Manager
McDonald's
01.2011 - 12.2016
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Launched quality assurance practices for each phase of development
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
High School Diploma -
Grants Pass High School
Grants Pass, OR05-2012
Skills
- Surface disinfection
- Restocking supplies
- Sanitization procedures
Timeline
Housekeeping Cleaner
Healthcare Services Group
08.2022 - 05.2025
Barista
Starbucks
01.2020 - 03.2022
Assembler
Caddock Electronics, Inc
01.2018 - 01.2019
Manager
A&W
01.2017 - 01.2019
Department Manager
McDonald's
01.2011 - 12.2016
High School Diploma -
Grants Pass High School
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