MARIA Robledo
Pavement Surface Control
Kennewick
2
Languages
1
Certification
12
years of professional experience
Results-oriented professional skilled in problem-solving and effective communication. Leverages collaboration and innovation to enhance team performance and achieve organizational goals. Committed to continuous learning and adaptability in fast-paced environments, ready to tackle new challenges with enthusiasm.
Work History
Maintenance Technician II
10 Months- Reinforced road safety by securing guardrails in designated areas.
- Mounted guide posts to provide clear navigation for motorists on roadways.
- Apply anti-icing compounds, and remove snow and ice from road surfaces; which includes operation of heavy equipment.
- Repair and maintain drainage facilities and structures, roadway surfaces, roadside hardware, guardrails, fences, shoulders, and right-of-way; this includes working with hot asphalt reaching 350 degrees Fahrenheit by shoveling, raking, and hauling, etc.
- Guide post installation
- Follow traffic control plans and perform traffic control operations; which requires standing for long periods of time through work zones and accidents.
- Report any signage illegally posted, encroachments, or other irregularities on the highway; and remove roadway obstructions.
- Lift and manipulate up to 50 pounds of various materials in inclement weather; while traversing uneven and steep terrain adjacent to traffic and heavy equipment.
- Delivered excellent customer service while interacting with the traveling public, addressing inquiries and ensuring a positive experience.
- Provide excellent customer service when interacting with the traveling public.
- Completed various responsibilities to ensure project success.
Traffic Controller/Flagger/road stripper
3 Years 5 Months- Flag and redirect traffic.
- Set up closures for road work.
- Follow guidelines and traffic control plans as described in plans.
- Assist contractors with changes in road work following all safety guides.
- Assisted in office with traffic control plans.
- Familiar with striping materials such as MMA Thermal and water based marking, plastic marking ground layout
- Assist in office with multiple tasks as needed this is multiple and different types of office work such as billing invoicing and job scheduling. Communicating with contractors and updating job information to meet clients' needs.
- Map and basic plan reading for jobsites
- Completed pavement marking projects to enhance road safety and navigation.
- Assist in office with scheduling when needed.
- Coordinated transportation of necessary materials to job sites, ensuring timely and efficient project progress.
- Utilized knowledge of striping materials, including MMA thermal, water-based marking, and plastic marking, for effective job site preparation.
- Performed installation and replacement of raised pavement markers to improve roadway visibility.
Property Manager
1 Year 4 Months- Managed property by mowing and keeping trees trimmed grass watered and property maintained.
- Processed payments and updated property management system using Excel.
- Processed certified mail letters.
- Maintained a record of all tenant information this includes property changes or notices.
- Assisted homeowners with maintenance needs such as broken water lines outdoor leaks outdoor sewage problems.
- Processed payments and filled in to the property system using-Excel word.
- Attended courts for certain property procedures such as, evictions, home investigations etc.
- Managed property landscaping by mowing, trimming trees, and ensuring proper irrigation.
- Engaged in work meetings for updates on policy changes when needed to learn new programs or learn new changes.
Front Office Coordinator
1 Year 1 Month- Organized appointment calendar for efficient client management
- Coordinated insurance checks to ensure coverage for patients
- Scheduled follow up appointments as needed
- Scanned faxed and emailed all important documentation into clients' files as needed.
- Registered new patients onto services
- Handled high volume of phone calls and directed to clinicians
- Supported patients in navigating insurance enrollment options.
- Scheduled follow-up appointments as needed
- Secured referrals while gathering essential new patient details.
Receptionist/Administrative Assistant
1 Year 10 Months- Managed front desk operations
- Handled incoming calls and directed them to the appropriate agent.
- Take payment by credit debit card cash or check
- Cash handling if needed for payments
- Assist customers with bill explaining when required
- Maintained accurate updates to customer profiles.
- Run bank deposit on daily basis and mail as well.
- Organized and filed incoming mail
- Tracked deposits and submitted to financials for processing.
- Scheduled appointments based on client requests
- Collaborated with agents to fulfill needs/ such as Help translate at times If needed.
Receptionist/Office Assistant
3 Months- Managed front desk operations
- Managed incoming phone calls, ensuring timely responses to client inquiries
- Coordinated appointment scheduling
- Coordinated appointment scheduling for clients, optimizing daily office operations
- Administered medical records in keeping them up to date
- Entered client data accurately along with medical records
- Conducted interviews for new hires and facilitated orientation sessions to integrate new team members
- Supported appointment scheduling efforts among other supervisor needs
Assistant Manager
5 Months- Evaluation services confirmed all measurements were accurate to plans
- Submitted insurance claims
- Performed field tasks autonomously, maintaining project timelines.
- Surveyed and interpreted plans to ensure alignment with project specifications.
- Documented field observations with mobile device for project updates.
- Transferred collected data to home computer for completion of project reports.
- Used programs to update information
Teller/Customer Service
1 Year 1 Month- Assisted customers in resolving inquiries and fulfilling account requests.
- Processed deposits, withdrawals, money orders, account balance inquiries, and money transfers to ensure customer satisfaction.
- Ensured accurate handling of cash for all customer transactions.
- Provided assistance and information to callers promptly.
- Maintained and monitored ATM functionality regularly.
- Answered phones
- Reconciled transactions to ensure accurate teller balances.
Call Center Representative
1 Year 10 Months- Assisted customers by addressing inquiries to ensure clarity and satisfaction.
- Helped customers understand account details, including bill statements and transactions, to enhance their experience.
- Verified customers' information by following security policies.
- Provided information the customer is seeking.
- Responded to phone inquiries courteously to assist customers.
- Directed customers to appropriate departments.
Verizon Wireless Sales Representative
2 Years 8 Months- Greeted customers at front desk to provide assistance.
- Acquired knowledge of new systems to improve efficiency.
- Improving knowledge of new merchandise for sales.
- Achieved monthly sales goals through effective customer engagement.
- Processed financial transactions accurately to maintain customer trust.
- Secured confidential information to uphold privacy standards in workplace.
- Assisted with customers' needs and helped when needed with technical issues on devices.
Education
High School Diploma
Skills
Drainage system maintenance
Work zone safety
Safe machinery operation
Safe equipment handling
Pavement marking
Road repairs
Verbal and written communication
Power tool proficiency
Heavy equipment operation
Safety procedures
Concrete finishing
Vegetation control
Pavement markings
Emergency response
Traffic control
Hazardous material handling
Snow removal
Bridge inspection
Manual labor
Lane closures
Roadway maintenance
Traffic sign installation
Roadside cleanup
Snow and ice removal
Database entry
File organization
Document management
Document scanning
Telephone reception
Scheduling appointments
Scheduling
Customer relationship management (CRM)
File maintenance
Data management
Data entry
Certification
- Traffic control Training -Flagger
- CPR first aid
- OSHA 10-
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Maintenance Technician II
Washington State Department of Transportation (WSDOT)
10.2025 - CurrentRead More
Traffic Controller/Flagger/road stripper
Pavement Surface Control
03.2023 - CurrentRead More
Front Office Coordinator
COMPREHENSIVE HEALTH CARE
01.2022 - 02.2023Read More
Property Manager
Hurst & Son LLC
11.2021 - 03.2023Read More
Receptionist/Office Assistant
Addus HealthCare, Inc.
10.2020 - 01.2021Read More
Receptionist/Administrative Assistant
Bisnett insurance
01.2020 - 11.2021Read More
Assistant Manager
Muller service representative
09.2019 - 02.2020Read More
Teller/Customer Service
COMMUNITY BANK
08.2018 - 09.2019Read More
Call Center Representative
Sykes Enterprises, Incorporated
09.2016 - 07.2018Read More
Verizon Wireless Sales Representative
Verizon Authorized Retailer - GoWireless
02.2015 - 10.2017Read More
Pleasant View Highschool
High School Diploma
Read More