Maria Robles
Summary
Proven in enhancing customer satisfaction and sales at Walmart through expert order fulfillment and relationship building. Skilled in e-commerce strategy and customer service, I significantly contributed to upselling success. My upbeat attitude and organizational skills fostered repeat business and streamlined shipping logistics, showcasing a commitment to excellence and efficiency. Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers.
Overview
6
6
years of professional experience
Work History
Digital Shopper
Walmart
08.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Developed professional relationships with customers to establish repeat business and increase trust.
Overnight Stocker and Receiver
Lowes Home Improvement
06.2020 - 12.2022
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
- Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
- Utilized store equipment, such as pallet jacks and forklifts, in a safe and efficient manner to transport merchandise from the backroom to sales floor.
- Interacted with guests in friendly and knowledgeable way.
Sales Associate
Home Depot
09.2018 - 06.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Education
Associate of Applied Business - Business
Chaffey College
Rancho Cucamonga, CA01.2026
Skills
- Order Fulfillment
- E-commerce strategy
- Promotional planning
- Shipping logistics
- Relationship Building
- Customer Service
- Planning and Organization
- Upbeat and Outgoing Attitude
Timeline
Digital Shopper
Walmart
08.2022 - Current
Overnight Stocker and Receiver
Lowes Home Improvement
06.2020 - 12.2022
Sales Associate
Home Depot
09.2018 - 06.2019
Associate of Applied Business - Business
Chaffey College