Maria Robles
San Antonio,TX
Summary
Customer-focused professional with successful 5-year career in Hospitality sector. Organized and dependable candidate successful at managing multiple tasks effectively and efficiently in fast-paced environments. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Front Desk Agent
Holiday Inn & Suites
08.2020 - 08.2025
- Greeted approximately 45 guests and handled check-in and check-out efficiently
- Managed reservations, room assignments, and availability
- Answered phones and responded to guest inquiries professionally
- Processed payments, room charges, and billing accurately
- Resolved guest concerns while maintaining brand standards
- Communicated guest needs with housekeeping and maintenance
- Maintained front desk organization and lobby appearance
- Followed cash-handling, safety, and security procedures
- Assisted in training new front desk staff on procedures and systems.
Medical Assistant
Dermatology Associates of San Antonio
08.2018 - 01.2020
- Prepared 50 patients for physician exams and in-office procedures
- Assisted with surgeries, cosmetic injections, numbing, wound care, and suture removal
- Recorded medical histories, vitals, and test results in EMR
- Ensured records were accurate, complete, and HIPAA-compliant
- Communicated lab/pathology results and patient instructions
- Managed inventory and ordered medical, lab, and office supplies
- Built professional relationships with pharmaceutical representatives
- Collaborated with dermatologists to develop and implement best practices for patient care delivery.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Aesthetician / Medical Assistant
Rainey Dermatology
10.2016 - 08.2018
- Educated patients on skincare products and post-treatment care protocols.
- Prepared examination rooms and ensured necessary supplies were available for dermatological procedures.
- Performed aesthetic procedures: laser hair removal, microdermabrasion, chemical peels
- Developed customized skincare regimens to address unique patient concerns effectively.
- Assisted physicians with exams, cosmetic injections, and minor procedures
- Recorded patient information accurately in EMR
- Maintained HIPAA compliance and responded to patient inquiries
- Operated office equipment and supported administrative tasks
Medical Aesthetician / Medical Assistant
Bonnie Furner, M.D.
01.2014 - 07.2016
- Conducted skin assessments and recommended treatment plans
- Educated clients on post-treatment care instructions, ensuring optimal results from their procedures.
- Performed advanced aesthetic procedures: IPL, laser hair removal, ResurFX, microdermabrasion, chemical peels
- Assisted with in-office procedures, injections, wound care, and suture removal
- Maintained accurate medical records and ensured HIPAA compliance
- Managed inventory and liaised with pharmaceutical representatives
- Communicated lab results and treatment instructions to patients
Back Office Supervisor / Medical Aesthetician / Medical Assistant
The Skin MD Dermatology Clinic
09.2007 - 10.2013
- Trained and supervised new staff and externs
- Supervised daily back office operations, ensuring efficient workflow and adherence to clinic protocols.
- Managed patient flow, exam rooms, and prior authorizations for procedures
- Assisted physicians with cosmetic and medical procedures, injections, and wound care
- Performed aesthetic treatments: laser hair removal, microdermabrasion, chemical peels
- Maintained medical records, ensured HIPAA compliance, and operated office systems
- Handled inventory, supply ordering, and pharmaceutical representative relations
- Educated patients on skincare regimens and post-treatment care
Education
Associate of Applied Science - Nursing
San Antonio College
San Antonio, Texas01-2024
Esthetics Program - Licensed Aesthetician
Nuvani Institute
Austin, Texas01-2005
Licensed Esthetician - Esthetics
Esthetics International, Inc.
Columbia, South Carolina01-2004
Diploma - General Education
New Braunfels High School
New Braunfels, Texas01-1998
Skills
- Triage patients, obtained vital signs, assisted with mobility, and provided basic patient care under RN/MD supervision
- Documented patient status, medical histories, and changes accurately in EMR systems
- Assisted providers with procedures, including injections, blood draws, dressing changes, and suture removal
- Administered medications and communicated effectively between patients and medical staff
- Managed medical inventory, ordered supplies, and maintained patient confidentiality
- Licensed Aesthetician providing customized skincare, hair removal, and rejuvenation treatments (chemical peels, IPL, laser, microdermabrasion)
- CPR & AED certified (American Heart Association)
- Detail-oriented, empathetic professional with strong multitasking and problem-solving skills
Languages
Spanish
Limited Working
Timeline
Front Desk Agent
Holiday Inn & Suites
08.2020 - 08.2025
Medical Assistant
Dermatology Associates of San Antonio
08.2018 - 01.2020
Medical Aesthetician / Medical Assistant
Rainey Dermatology
10.2016 - 08.2018
Medical Aesthetician / Medical Assistant
Bonnie Furner, M.D.
01.2014 - 07.2016
Back Office Supervisor / Medical Aesthetician / Medical Assistant
The Skin MD Dermatology Clinic
09.2007 - 10.2013
Esthetics Program - Licensed Aesthetician
Nuvani Institute
Associate of Applied Science - Nursing
San Antonio College
Licensed Esthetician - Esthetics
Esthetics International, Inc.
Diploma - General Education
New Braunfels High School