Summary
Overview
Work History
Education
Skills
Timeline
Generic

MARIA RODRIGUEZ

Brooklyn,NY

Summary

Highly astute Online Chat Specialist offering a passion for working with others. Smart and determined about finding the right solution for the customer the first time. Pursuing a role where mentoring and coaching skills are in demand. Dynamic Bilingual Customer Service Representative with experience handling and resolving issues. Native English speaker and fluent in Spanish. Dedicated to maintaining highest customer satisfaction. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

11
11
years of professional experience

Work History

Literacy Teacher

Learn It Academic Services
09.2022 - 11.2022
  • Assessed literacy needs of school by reviewing student data and current curriculum.
  • Conducted ongoing evaluations of literacy improvement action and communicated results to teachers and administrators.
  • Guided teachers to collect and analyze data and developed action plans in response to determined student needs.
  • Provided planned objectives and instruction for struggling [School Level] readers.
  • Monitored status of students requiring special attention.
  • Personalized instruction based on needs, interests and capabilities of individual students.

Teacher-Kindergarden and 1st Grade

St Sebastian Catholic Academy
09.2020 - 08.2022
  • Provide support and differentiated strategies for students in elementary school
  • Support the student with work supplied by the school to accomplish individual goals
  • Establish trust and a supportive 1-1 relationship to scaffold learning possibilities with each individual student.
  • Work in collaboration with classroom teachers to provide the best learning experience in a small group environment
  • Carry out and establish differentiation methods within the classroom setting
  • Support and reinforce guided learning lessons within the school curriculum.
  • Built positive relationships with parents to involve families in educational process.
  • Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
  • Implemented classroom management improvements to enhance class morale and engagement.
  • Organized classroom supplies and decorated walls to create fun, nurturing settings, and meet learning needs.
  • Taught students subject-specific material, learning strategies, and social skills.

Teacher Assistant

Queen of the Rosary Catholic Academy
09.2019 - 08.2020
  • Provide assistance and support to the lead teacher -Assist children in daily developmental skills, as well as social and communicative skills -Support, reinforce lessons for the development of gross, fine motor skills, cognitive development, and physical development
  • Teach and enforce group play and learning
  • Work and assist children with one-on-one activities to help with cognitive development
  • Provide a safe and secure environment in the classroom setting

Long Term Substitute Teacher

Queen Of The Rosary Catholic Academy
12.2019 - 03.2020
  • Carry-on with lesson plans provided by the teacher -Create and carry-out lesson plans that center on the NYS common core standards
  • Establish dynamic lessons in all subjects including Religion, to keep children engaged
  • Establish classroom and time management exercises to enhance efficiency of students
  • Create lesson plans and activities to help students retain information and also to enjoy learning
  • Provided understanding and knowledge on all subjects.
  • Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
  • Communicated with parents regarding lesson plans and upcoming activities and provided feedback on student performance.

Personal Assistant

Millenium Tree Service and Landscaping, Inc
08.2013 - 12.2013
  • First contact with clients, setting up appointments
  • Writing, editing and delivering contracts, proposals and invoices for clients
  • Daily rapport and support of clients
  • Set up payroll for all employees
  • Management of accounts payable and accounts receivable.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documentation.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
  • Used discretion when handling confidential information.

Proofreader Doctoral Dissertation

Freelance
11.2011 - 08.2012
  • Prepared, rewrote, and edited pieces to improve readability and impact.
  • Determined readiness of written pieces, made changes, and approved final versions for publication.
  • Reviewed articles for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards.
  • Communicated directly with writers to collaboratively assess work and guide editorial improvements.

Education

Teaching English As A Second Language

Internation TEFL And TESOL Training
Online
02.2023

Bachelors of Arts - English

Rutgers State University
05.2012

Skills

  • Adept in public speaking settings and excellent communication skills
  • Successful in working with diverse groups
  • Proficient in
  • Microsoft Office Suite and Adobe products
  • Proficient in QuickBooks
  • EU (Spain) and US permanent passport
  • Providing Feedback
  • Establishing Learning Goals
  • Student-Parent-Teacher Collaboration
  • Encouraging and Motivating Students

Timeline

Literacy Teacher

Learn It Academic Services
09.2022 - 11.2022

Teacher-Kindergarden and 1st Grade

St Sebastian Catholic Academy
09.2020 - 08.2022

Long Term Substitute Teacher

Queen Of The Rosary Catholic Academy
12.2019 - 03.2020

Teacher Assistant

Queen of the Rosary Catholic Academy
09.2019 - 08.2020

Personal Assistant

Millenium Tree Service and Landscaping, Inc
08.2013 - 12.2013

Proofreader Doctoral Dissertation

Freelance
11.2011 - 08.2012

Teaching English As A Second Language

Internation TEFL And TESOL Training

Bachelors of Arts - English

Rutgers State University

Similar Profiles

CREATE PROFILE
MARIA RODRIGUEZ