Summary
Overview
Work History
Education
Skills
Communication Skills
Education Courses
References
Certification
Languages
Timeline
Generic

Maria Rodriguez

Houston,TX

Summary

Highly organized and efficient in a fast paced, multi-tasking environment with excellent customer service. Enthusiastic team player with a strong work ethic and advanced complex solving skills. Exceptional understanding of property management functions. Hands-on experience in promoting and maintaining healthy relationships and customers.

Overview

12
12
years of professional experience
1
1
Certification

Work History

ASSISTANT MANAGER

SOUTHWEST VILLAGE APARTMENTS
08.2022 - 12.2023
  • Assisting the property manager with the day-to-day operations to ensure financial performance of the apartment community
  • Responsible for excellent customer service, answering phone calls and emails, assisting existing and prospective residents.
  • Accounting procedures, supervising on-site personnel, maintaining utility billing, planning and executing social functions, correspondence with residents.
  • Office organization, showing apartments, lease renewal correspondence, move out procedures.
  • Overseeing make ready process, market survey, weekly status report, monthly reports, and additional projects as assigned.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Enhanced team productivity with strong leadership, training, and support for all staff members.
  • Streamlined office procedures by implementing efficient filing systems and managing schedules.
  • Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
  • Assisted in budget preparation and financial management, helping to reduce expenses while maintaining quality service levels.
  • Implemented time-saving techniques to optimize administrative processes, increasing overall efficiency within the office.
  • Supported the Office Manager with various tasks such as preparing reports.
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

PROPERTY MANAGER

MONTICELLO SQUARE APARTMENTS
01.2020 - 10.2021
  • Ensuring the community meets operational, financial, and business performance goals
  • Analyzing market data, developing and implementing marketing plans, maintaining high occupancy levels, preparing operational and financial data, promoting resident satisfaction and retention, ensuring property cleanliness and appearance, coordinating work activities and services from vendors, controlling expenses, overseeing leasing process, managing rent collection, supervising maintenance staff, and utilizing Resman.
  • Improved tenant satisfaction by promptly addressing maintenance requests and concerns.
  • Managed daily operations for optimal efficiency and costeffectiveness.
  • Enhanced property appearance with regular inspections and proactive maintenance.
  • Coordinated with vendors to ensure timely completion of repairs and property improvements.
  • Conducted comprehensive market analyses to determine competitive rental rates for units.
  • Maintained accurate financial records, facilitating budget management and expense tracking.
  • Collaborated with property owners to develop long-term strategies for property improvement and profitability.
  • Maximized occupancy rates through effective marketing efforts and prompt follow-up on inquiries.
  • Reduced tenant turnover by fostering a positive community atmosphere within the property.
  • Facilitated successful move-ins and move-outs, minimizing unit vacancy periods.
  • Skillfully negotiated lease agreements, securing favorable terms for both tenants and owners.
  • Organized community events to create a sense of belonging among residents and improve overall tenant satisfaction.
  • Maintained detailed documentation of all incidents occurring at the property, providing clear records for future reference when needed.
  • Communicated effectively with owners, residents, and on-site associates.
  • Kept properties in compliance with local, state and federal regulations.
  • Maximized rental income while minimizing expenses through effective planning and control.

PROPERTY MANAGER

TX EXCEL MANAGEMENT
08.2019 - 11.2019
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Marketing on social media.
  • Assisting prospects with applications and deposits.
  • Updating availability report, entering invoices, ordering supplies, handling renewals,
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Problem-solving with property and resident issues,
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Kept properties in compliance with local, state and federal regulations.


PROPERTY MANAGER

QUAIL CREEK II APARTMENTS
11.2017 - 08.2019
  • Maintaining a clean and organized work environment,
  • Managing employee schedules and time sheets.
  • Meeting occupancy and collection goals, reporting to upper management.
  • Organized regular staff meetings to ensure clear communication among team members regarding property management tasks and goals.
  • Closing out monthly reports.
  • Evaluated market trends to determine competitive rental pricing strategies that maximize profit potential for property owners.
  • Assisted in the hiring process for new team members by conducting interviews and evaluating applicant qualifications against role requirements.
  • Provided regular updates to property owners on the status of their investments, including rental income and expense reports, occupancy rates, and maintenance needs.
  • Developed an effective tenant retention program, promoting a sense of community within rental properties and reducing turnover rates over time.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Communicated effectively with owners, residents, and on-site associates.

LEASING CONSULTANT/ASSISTANT MANAGER

STREAMSIDE PLACE APARTMENTS
01.2016 - 11.2017
  • Greeting prospects, assisting with applications and deposits, inspecting models and apartments, updating availability report, processing applications, monitoring renewals, posting rent and making bank deposits.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
  • Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
  • Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
  • Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
  • Contributed to a reduction in customer complaints by quickly identifying and addressing root causes of dissatisfaction.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

LEASING CONSULTANT

LIVE OAK BEND APARTMENTS
10.2013 - 11.2014
  • Greeted clients, showed apartments, and prepared leases.
  • Increased apartment occupancy rates by conducting engaging property tours and addressing prospective tenants'' concerns.
  • Streamlined the leasing process for greater efficiency, resulting in a higher number of successful applications.
  • Organized and hosted community events, fostering a positive living environment for all residents.
  • Conducted thorough background checks on applicants to maintain community safety standards and minimize delinquency risks.
  • Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
  • Managed social media accounts showcasing community features, amenities, and events that attracted potential renters'' attention.
  • Reviewed competitor properties regularly to stay informed about industry developments and adapt marketing strategies accordingly.
  • Worked closely with maintenance staff to expedite repairs or improvements when necessary, maintaining quality living spaces for tenants.
  • Implemented resident referral programs that encouraged word-of-mouth marketing and increased tenant satisfaction.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.

LEASING CONSULTANT

IMPERIAL OAKS APARTMENTS
01.2012 - 07.2013
  • Learning to communicate with prospects and residents, greeting residents in person and via phone, archiving paperwork and files.

Education

HIGH SCHOOL DIPLOMA -

NIMITZ HIGH SCHOOL
01.2012

Skills

  • Handle high stress situations effectively
  • Exhibit strong leadership skills
  • Excellent communication skills
  • Superior collection skills
  • Administrative and organizational skills
  • Time management skills and ability to prioritize wisely
  • Customer service orientation
  • Strong sales background
  • Knowledge of state law as it relates to fair housing
  • Self-motivated
  • Competitive

Communication Skills

  • Exceptional interpersonal communication
  • Great customer Service
  • Honest
  • Confident
  • Bilingual: Fluent in Spanish; Speak, Read, Write

Education Courses

  • Budget Training
  • Fair Housing
  • Leasing 101
  • Maintenance for managers
  • HVAC for managers
  • TAA Conference

References

  • DENISE SWANN, REGIONAL MANAGER, KARYA MANAGEMENT, Houston, TX 77044, (281) 736-4758
  • NAZ HUSSAIN, HUMAN RESOURCES MANAGER, KARYA MANAGEMENT, Houston, TX 77024, (713) 814-8701 Ext 148
  • ADRIANA VAQUERA, SUPERVISOR, ALEGRIA MANAGEMENT, Houston, TX 77091, (713) 367-7322
  • MILAGROS BOIZAN, AUNT , Houston TX 77083, (713) 445-6604


Certification

  • Leasing 101 Certification

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

ASSISTANT MANAGER

SOUTHWEST VILLAGE APARTMENTS
08.2022 - 12.2023

PROPERTY MANAGER

MONTICELLO SQUARE APARTMENTS
01.2020 - 10.2021

PROPERTY MANAGER

TX EXCEL MANAGEMENT
08.2019 - 11.2019

PROPERTY MANAGER

QUAIL CREEK II APARTMENTS
11.2017 - 08.2019

LEASING CONSULTANT/ASSISTANT MANAGER

STREAMSIDE PLACE APARTMENTS
01.2016 - 11.2017

LEASING CONSULTANT

LIVE OAK BEND APARTMENTS
10.2013 - 11.2014

LEASING CONSULTANT

IMPERIAL OAKS APARTMENTS
01.2012 - 07.2013

HIGH SCHOOL DIPLOMA -

NIMITZ HIGH SCHOOL

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