Maria Rodriguez

• Providing excellent customer service and effectively resolving customer issues.
• Proactively identifies opportunities to grow customer relationships through pre-set appointments, Centers of Influence, a disciplined sales process, new customer follow-up program, and sourcing referrals from customers, bank colleagues and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build strong internal partnerships.
• Educating customers on how to optimize their use of bank technology (online, mobile, and ATM banking)
• Maintaining your knowledge of all products, services, technology and policies.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Other duties as assigned.

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

• Answer inbound customer calls regarding transactions the customers wish to dispute and handle CSA overflow.

support.

• Act as a liaison between customers and merchants to resolve discrepancies without the need for a dispute.
• Provide customers with first call resolution.
• Adhere to bank policies and procedures.
• Maintain up to date knowledge on all HNB products, services, technology, and procedures • Manage reputational risk by complying with risk standards.
• Work individually and with your team to meet & exceed established goals.
• Exemplify core values every day.

• Provide outstanding service to and build relationships with over 100 customers every day.
• Work individually and as a team to meet and exceed established goals, i.e. call handle time goals, availability

goals, customer service performance goals, sales and quality goals.

• Maintain up to date knowledge on Huntington products, services, technology, and procedures.

• Provide daily productivity, ensure the effective flow of communication, maintain the focus on the customer and

meet or exceed operational requirements are on a daily basis.

• Ensure adherence to company policies, practices and procedures.
• Interact with associates and ensure communication regarding production needs, quality procedures, and general associate concerns.

• Ensure positive customer experience. Reach individual customer service goals.
• Grow sales utilizing business-to-business sales tactics.
• Resolve customer complaints or answer customers' questions regarding policies and procedures.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as

well as actions taken.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise,

refunding money or adjusting bills.