Maria Rodriguez
Kissimmee,FL
Summary
Kind Passenger Service Agent with considerable experience in airline and hospitality customer service. Assists passengers by interpreting flight schedules and relaying weather reports. Adept at working in stressful situations with little to no supervision.
Overview
1
1
year of professional experience
Work History
Passenger Service Agent
Spirit Airlines MCO
03.2024 - Current
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
Customer service part seller
Autozone Sales Parts
12.2023 - Current
- Help customers, understand their problems with the vehicle and what they can do to fix it
- Changing batteries, answer phone calls from dealerships asking for parts.
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
- Utilized product knowledge to educate customers on features and benefits.
Customer service
El Meson Sandwiches
04.2023 - 08.2023
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Serving food and attention to customer needs.
- Cleaning the place and handling cash and card.
Customer service
Taino's Bakery
01.2023 - 04.2023
- Serving food and attention to customer needs, cleaning the place and handling cash and card.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School GED Diploma -
Valencia College
Orlando, FL01.2022
Medical Assistant Administrative -
Valencia College
Orlando, FL01.2022
Skills
- Stress management
- Teamwork
- Critical Thinking
- Bilingual (Spanish-English)
- Communication
- Organizational
- Problem solving
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Passenger Service Agent
Spirit Airlines MCO
03.2024 - Current
Customer service part seller
Autozone Sales Parts
12.2023 - Current
Customer service
El Meson Sandwiches
04.2023 - 08.2023
Customer service
Taino's Bakery
01.2023 - 04.2023
High School GED Diploma -
Valencia College
Medical Assistant Administrative -
Valencia College
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