Maria Rodriguez
Nashville,Tennessee
Summary
Accomplished Director of Housekeeping at Schulte Hospitality Group, adept in staff management and operations optimization, significantly enhancing guest satisfaction through innovative training and efficient procedures. Expert in supplies inventory and fostering a culture of continuous improvement, I excel in guest service and mentoring, leading to notable increases in team productivity and service quality.
Overview
2
2
years of professional experience
Work History
Director of Housekeeping
Schulte Hospitality Group
10.2023 - Current
- Improved overall guest satisfaction by implementing efficient housekeeping procedures and staff training programs.
- Implemented staff recognition programs to boost morale and acknowledge exceptional performance, contributing to a motivated and engaged workforce.
- Developed strong working relationships with vendors, negotiating favorable terms for supply contracts and service agreements.
- Managed budget allocation for the housekeeping department, optimizing resource utilization while maintaining high-quality services.
- Increased team productivity by effectively delegating tasks and setting clear expectations for each staff member''s role within the department.
- Coordinated scheduling and staffing to accommodate fluctuating occupancy rates, maximizing efficiency and minimizing labor costs.
- Conducted regular inspections of guest rooms and public spaces, ensuring adherence to established cleanliness standards and addressing any issues promptly.
- Streamlined inventory management processes, reducing waste and ensuring consistent availability of necessary supplies.
- Oversaw renovations projects in collaboration with maintenance teams, ensuring minimal disruption to guests during periods of construction.
- Successfully addressed guest concerns regarding housekeeping matters in a timely manner, leading to increased repeat business.
- Established effective quality control measures, consistently monitoring performance metrics to identify areas requiring improvement or adjustment.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Completed schedules, shift reports, and other business documentation.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Managed laundry sorting, washing, drying, and ironing.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Housekeeping Supervisor
Schulte Hospitality Group
05.2022 - 10.2023
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Managed laundry sorting, washing, drying, and ironing.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Evaluated employee performance and developed improvement plans.
Painter (Part Time)
Jet Pros
09.2022 - 11.2022
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
Housekeeper
FREI Hospitality Group
02.2022 - 05.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
Education
Bachelor of Science - Nursing
Universidad De Cartagena
Cartagena, ColombiaHigh School Diploma -
Ateneo Tecnico Comercial
Barranquilla, Colombia12.2016
Skills
- Guest service
- Staff Management
- Task Delegation
- Scheduling Coordination
- Operations
- Supplies inventory
- Staff meetings
- Housekeeping standards
- Cleaning and sanitation
- Invoice Processing
- Payroll Administration
- Training and mentoring
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Director of Housekeeping
Schulte Hospitality Group
10.2023 - Current
Painter (Part Time)
Jet Pros
09.2022 - 11.2022
Housekeeping Supervisor
Schulte Hospitality Group
05.2022 - 10.2023
Housekeeper
FREI Hospitality Group
02.2022 - 05.2022
Bachelor of Science - Nursing
Universidad De Cartagena
High School Diploma -
Ateneo Tecnico Comercial
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