Summary
Overview
Work History
Education
Skills
Accomplishments
Running, volunteering.
Languages
Timeline
Generic

Maria Perla Rodriguez

Rockford,IL

Summary

At AC Services, an adept Operations Manager enhanced operations and customer satisfaction through strategic leadership and problem-solving. Leveraged MS Office for workflow optimization, achieving significant productivity gains. Known for fostering employee motivation and strong client relationships, leading to increased profitability and a positive work culture. Seasoned Operations Manager and talented leader with [ten] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Dedicated management professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

7
7
years of professional experience

Work History

Operations Manager

AC Services
Rockford, IL
05.2017 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Implemented quality control systems that boosted overall product consistency and reliability.
  • Developed and maintained relationships with external vendors and suppliers.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Achieved higher employee retention rates by fostering positive work environment and providing opportunities for professional growth.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Increased profit by streamlining operations.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Championed safety protocols to maintain secure working environment, reducing workplace accidents significantly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Devised processes to boost long-term business success and increase profit levels.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Handled staff training initiatives aimed at up skilling workforce to meet dynamic industry demands.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Helped to increased 50% margin of total revenue sales in 2023.
  • Market value of company worth 3 times more today comparing to 2017 fiscal year.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Identified and resolved unauthorized, unsafe, or ineffective practices
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow

Education

Associate of Arts - Business Administration And Management

Judson University
Elgin, IL
12.2021

Skills

    • Problem-Solving
    • MS Office
    • Operations Management
    • Decision-Making
      • Operations Oversight
      • Employee Motivation
      • Workflow Optimization
      • Client Relationships

Accomplishments

    Increased company market share by 40% in just 36 months

  • Increased company savings by 25% through corporate consensus-building and cross-functional geographical team coordination and development.
  • Earned the “Employee of the Year” Award in 2019 for generating a 9 building contract.

Running, volunteering.

I ran my first marathon in 2020, to help to raise money for team World Vision to provide clean water for kids around the globe. After 350 miles ran as part of the training and raised $3500 in donations before the date of race in Chicago's Marathon. I also ran Vegas marathon a year later, and 5 Ragnar's Races (200 miles) as a part of a coed relay running group.

I love running and enjoy nature. I commit to every possible working schedule base race, specially if it is for a great cause. I volunteer every year at my youngest daughter school. 40 hrs total every year at the Scholastic Book Fair by setting up, selling and cleaning afterwards, and at the Santa's workshop by setting up and wrapping. I enjoyed giving back to the community by helping in any possible manner.

Languages

Spanish
Native or Bilingual

Timeline

Operations Manager

AC Services
05.2017 - Current

Associate of Arts - Business Administration And Management

Judson University

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Maria Perla Rodriguez