Maria Rodriguez

• Work within a team to support 120+ CIS program staff with data entry, reporting, and analytics from K-12 campuses and other program locations across the Central Texas region.
• Provide coordinated support efforts for programming staff data entry via email, Zendesk, Teams message, video calls, and onsite monitoring visits.
• Manage process for data migration between internal Salesforce database and state case management database.
• Audit program data and work with direct service staff to provide feedback from internal auditing efforts to ensure good data hygiene and proactive mitigation of data integrity issues.
• Provide technical assistance to support program standards and ensure grant compliance and program fidelity.

• Requested public information from public universities by submitting public record requests.
• Partnered with and established relationships with public information officers from universities around the US
• Enhanced operational workflows by maintaining data standards for multiple universities on MyEdu.com site.
• Investigated and solved user data flag tickets using Zendesk Customer Service Software.
• Collaborated with teammates to improve and innovate department data procedures.

• Advised and supervised a team of data analyzers in a variety of data collection projects.

• Efficiently handled a large volume of data and verified its accuracy with quality assurance.

• Utilized reporting programs and internal programs to enter, audit, and manage all data collected.

• Organized and structured data research and data entry procedures.

• Facilitated smooth operations by providing customer service to students, parents, and visitors with inquiries.
• Enhanced office efficiency by training all incoming student workers for the department.
• Expedited document processing and managed all large scale mail out efforts with accurate data entry and timely filing.
• Maintained confidentiality in handling sensitive information while performing administrative tasks for the department chair and professors.