Maria Rodriguez
Oaklyn,NJ
Summary
Dedicated and experienced fast-food management professional with over 15 years in the industry. Proven ability to lead teams, improve operational efficiency, and provide excellent customer service. Strong organizational and training skills with a track record of success in various management roles.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Team Trainer
Wendys International
Springfield, MA
08.2020 - Current
- Trained new employees on company policies, procedures, and job duties.
- Ensured compliance with health and safety regulations.
- Collaborated with management to identify areas of improvement in organizational processes.
Crew Member
Wendys
Springfield, MA
04.2014 - 08.2020
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Assisted management team with inventory counts of food products and beverage supplies.
- Provided exceptional customer service.
Assistant Manager
Wendys
Westfield, MA
08.2009 - 10.2013
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
Shift Manager
McDonald's
Holyoke, MA
07.2006 - 08.2009
- Inspected work areas regularly for cleanliness and organization standards.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Assistant Manager
Wendys
Chicopee, MA
06.2005 - 05.2006
- Coordinated with other departments to ensure smooth flow of operations.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
GED -
Francisco Oller High School
Puerto Rico05-1990
Skills
- Training and Development
- Team Leadership
- Customer Service
- Cash Handling
- Operational Efficiency
- Problem Solving
Certification
- Servsafe certified
Timeline
Team Trainer
Wendys International
08.2020 - Current
Crew Member
Wendys
04.2014 - 08.2020
Assistant Manager
Wendys
08.2009 - 10.2013
Shift Manager
McDonald's
07.2006 - 08.2009
Assistant Manager
Wendys
06.2005 - 05.2006
GED -
Francisco Oller High School