MARIA RODRIGUEZ

• Bilingual (English/Spanish)
• Adaptability
• Interpersonal Skills
• Patient Scheduling
• Data Entry
• Medical Terminology
• Highest level administrative support experience
• Use automated office equipment
• Microsoft Office applications
• Strong communication and writing skills, including knowledge of social media platforms
• Strong planning and coordination skills
• Formally trained in Telephone etiquette
• HIPAA Compliance training
• Attention to Detail
• Conflict Resolution

EXPERIENCE:

• Coordinated communication between shelter residents, staff, and external agencies to ensure timely and effective support services
• Managed administrative tasks, including scheduling appointments, maintaining records, and handling correspondence, to streamline shelter operations

• Acted as the primary liaison between shelter residents, staff, and external agencies, facilitating communication and resource allocation
• Proven ability to use discretion and maintain high level of confidentiality
• Follow difficult instructions, and maintain written records
• Verifying information for callers and resolves routine problems
• Excellent customer service skills, including the ability to resolve customer-related issues in a professional manner
• Provided exceptional customer service to airline passengers by assisting with ticketing, check-in, boarding, and baggage inquiries, ensuring a smooth and efficient travel experience
• Resolved customer issues promptly and professionally, handling complaints, rebooking flights, and addressing lost or delayed baggage, contributing to high customer satisfaction and loyalty
• Collaborated with team members and other departments to manage flight schedules, coordinate gate changes, and communicate important travel information to passengers, maintaining operational efficiency and safety
• Managed daily administrative tasks, including scheduling meetings, organizing files, and handling correspondence, to ensure smooth and efficient office operations
• Provided support to union representatives by preparing documents, coordinating events, and assisting with member communications, contributing to the effective advocacy and representation of union members
• Maintained accurate records and databases, tracked membership information, and processed dues payments, ensuring compliance with union policies and procedures
• Strong interpersonal skills and highest level of computer literacy with command of office software including spreadsheets and word processing
• Filing, faxing and retrieving a variety of documents
• Maintaining records and files; ensure that all records are updated and modified as necessary
• Proven experience setting priorities and working independently
• Answering telephone and provide information or directs caller to the appropriate person
• Professional verbal and written communication skills and strong typing abilities