Proven achiever with experience at Airport Terminal Management, adept in enhancing passenger experiences and streamlining operations. Skilled in event setup and demonstrating exceptional interpersonal communication, I significantly reduced wait times and improved team efficiency. Expert in managing high-demand situations and training peers, showcasing flexibility and a commitment to exemplary service.
Overview
3
3
years of professional experience
Work History
Wheelchair Agent
Airport Terminal Management
2024.02 - Current
Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
Volunteer
School Club
2022.02 - 2023.05
Assisted with special events and programs.
Maintained clean, neat, and operational facilities to serve program needs.
Used strong interpersonal communication skills to convey information to others.
Supported engaging, fun, and smooth-running events by helping with organization and planning.
Communicated with staff members to stay informed about volunteer opportunities and events.
Provided administrative support to department leads to help organize events and fundraisers.
Education
Associate of Science - Business Administration
Cerritos College
Norwalk, CA
High School Diploma -
South East High School
South Gate, CA
06.2023
Skills
Event Setup
Flexible Schedule
Food Distribution
Social Media Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Wheelchair Agent
Airport Terminal Management
2024.02 - Current
Volunteer
School Club
2022.02 - 2023.05
Associate of Science - Business Administration
Cerritos College
High School Diploma -
South East High School
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