Juritza Rodriguez
South Gate,California
Summary
Proven achiever with experience at Airport Terminal Management, adept in enhancing passenger experiences and streamlining operations. Skilled in event setup and demonstrating exceptional interpersonal communication, I significantly reduced wait times and improved team efficiency. Expert in managing high-demand situations and training peers, showcasing flexibility and a commitment to exemplary service.
Overview
3
3
years of professional experience
Work History
Wheelchair Agent
Airport Terminal Management
02.2024 - Current
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
- Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
- Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
Volunteer
School Club
02.2022 - 05.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Provided administrative support to department leads to help organize events and fundraisers.
Education
Associate of Science - Business Administration
Cerritos College
Norwalk, CAHigh School Diploma -
South East High School
South Gate, CA06.2023
Skills
- Event Setup
- Flexible Schedule
- Food Distribution
- Social Media Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Wheelchair Agent
Airport Terminal Management
02.2024 - Current
Volunteer
School Club
02.2022 - 05.2023
Associate of Science - Business Administration
Cerritos College
High School Diploma -
South East High School