Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria Rodriguez

Laredo,United States

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

First Notice of Loss Representative

Accuserve solutions
Denver, CO
02.2023 - Current
  • Verify accuracy of customer data entered into the system within an existing claim
  • Conduct follow-up calls to ensure satisfactory resolution of customer issues.
  • Implement strategies to increase efficiency of processes.
  • Analyze claim records, policy provisions, and other relevant documents to determine validity of claims.
  • Inbound/ Outbound calls in order to follow-up with insured with existing claim,
  • Resolve customer complaints related to insurance claim processing.
  • Dispatch eligible contractors to conduct a property inspection in order to determine damage and create a necessary plan.
  • Collaborate with fellow team members to manage large volume of claims.

Customer Service Representative/Dispatcher

Select Express
New York, NY
11.2021 - 11.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Supervised driver dispatching, route planning and vehicle tracking for oveR 10 drivers.
  • Scheduled loads according to priority and available equipment.
  • Reviewed drivers applications, candidate backgrounds, skills, compensation needs and other qualifications.

Store Manager

Murphy USA Gas Station
Laredo, TX
05.2019 - 09.2021
  • Managed inventory tracking and physical inventory counts to minimize loss,and shrinkage control.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Trained, hired and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.

Dispatch Coordinator

Maximo Carriers
Laredo, TX
02.2017 - 02.2019
  • Managed daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts.
  • Analyzed and reported on GPS tracking reports in effort to create efficiencies regarding conserving fuel, reducing idle time.
  • Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
  • Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
  • Advised personnel about accidents, weather conditions or other hazards.

Education

High School Diploma -

United High School
Laredo, TX
07.2015

Associate of Arts - Business Administration and Management

Laredo Community College
Laredo, TX

Skills

  • Employee supervision and motivation
  • Business development understanding
  • Bilingual
  • Inbound and Outbound Calling
  • Minute Taking
  • Insurance industry regulations knowledge

Timeline

First Notice of Loss Representative

Accuserve solutions
02.2023 - Current

Customer Service Representative/Dispatcher

Select Express
11.2021 - 11.2022

Store Manager

Murphy USA Gas Station
05.2019 - 09.2021

Dispatch Coordinator

Maximo Carriers
02.2017 - 02.2019

High School Diploma -

United High School

Associate of Arts - Business Administration and Management

Laredo Community College

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Maria Rodriguez