Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Maria Rodriguez

San Marcos,CA

Summary

Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Familiar with customer service conflict resolutions and possess a positive attitude. Specialized in working with a team and giving great customer service. Familiar with Microsoft and data entry. answering calls, scanning and filing. Achieved in working with others and having strong communication skills

Overview

6
6
years of professional experience

Work History

Receptionist

PWLCI, INC
Vista, CA
09.2022 - Current
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Prepared welcome packages for new hires containing relevant paperwork and other important details.
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted and directed visitors to appropriate personnel and answered average of calls and emails daily.
  • Investigated and analyzed client complaints to identify and resolve issues.

Cashier

Tony's fresh Mexican Food
San Marcos , CA
07.2020 - 10.2022
  • Greeted customers, answered questions and provided general information regarding menu items.
  • Balanced cash drawers at the beginning and end of shifts.
  • Handled customer complaints in a professional manner to ensure satisfaction.
  • Verified accuracy of orders prior to checkout to ensure correct pricing was applied.
  • Assisted management with inventory control processes such as restocking supplies.
  • Maintained a clean work area by wiping down counters, sweeping floors.
  • Performed opening and closing duties including counting money in register drawer, reconciling daily sales receipts and preparing deposits for bank pick-up.
  • Assisted other employees in completing tasks when needed or requested by supervisor.
  • Assisted in training new restaurant staff members on proper cashier procedures.
  • Answered phone calls to assist customers with questions and orders.

Receptionist

Hair Designers
San Marcos , CA
05.2018 - 03.2020
  • Greeted customers and handled their inquiries in a professional manner.
  • Provided information regarding services, prices, and appointment scheduling.
  • Assisted with clerical tasks such as filing, faxing, copying, and answering phones.
  • Processed payments for services rendered using cash register system.
  • Performed light housekeeping duties such as dusting surfaces or cleaning windows and mirrors.
  • Prepared client cards containing personal details of each customer's service history.
  • Managed incoming calls from potential clients inquiring about services offered by the salon.
  • Assisted other team members with various tasks as needed.

Education

High School Diploma -

Mission Hills High School
San Marcos, CA
06-2021

Some College (No Degree) - Accounting

Vista Adult School
Vista, CA

Some College (No Degree) - Child Development

Palomar College
San Marcos, CA

Skills

  • Administrative Support
  • Clerical Support
  • Data Entry
  • Office Management
  • Correspondence Management
  • Office equipment operations
  • Organization skills
  • Documentation And Reporting
  • Multitasking and prioritization
  • Time Management
  • Multi-Line Telephone Systems

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Receptionist

PWLCI, INC
09.2022 - Current

Cashier

Tony's fresh Mexican Food
07.2020 - 10.2022

Receptionist

Hair Designers
05.2018 - 03.2020

High School Diploma -

Mission Hills High School

Some College (No Degree) - Accounting

Vista Adult School

Some College (No Degree) - Child Development

Palomar College

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Maria Rodriguez